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I became familiar with YourMechanic thru a Groupon add. My wife was really reluctant for me to try them, since it was her car and she did not understand it all. Ron's reviews prior were few but were all excellent reviews...so I said Why Not! Ron was great, very professional, very efficient and explained everything with out over explaining. He communicated well and was knowledgeable. I think my only complaint is the way the YM system communicates. When I made my appointment it was for 3pm. When I got the emails prior, they all stated 3pm. But the morning of the email/text stated he would arrive between 3-4pm. When I went back to my previous emails and looked online it stated to give the mechanic at least 30 minutes to arrive. This was very confusing and can be deceptive when people need to schedule time.