by Victoria from La Mirada, CA 90638
I’m extremely upset over the overhaul of my Jeep on April 15th.
I was under the impression the mechanic checks out the repair service before he sets off to work on the Jeep.
I found out by the mechanic working on my Jeep that this is not true. He supplanted the power steering pump without checking the vehicle out.
He asked me if another mechanic had come to diagnose the trouble. I told him no. I did not know this was a part of “My Mechanic”.
He assured me this was not the case.
Evidently, according to the mechanic a wrong part was purchased for the Jeep by “My Mechanic”. He had to pass on my Jeep to go to another job at 1:00 PM.
He came back later that evening, I’m assuming with the correct part needed for the Jeep. From there I was told I would need a hose for the steering pump.
He told me to call “My Mechanic” in the morning.
I followed up with the phone call approximately 7:45 AM the following day.
The individual I spoke to, told me not to worry my mechanic would be out today.
I attempted to tell him about the hose needed and was cut off very abruptly from finishing what I was instructed by the mechanic As to tell the office what the problem was with having to have a new hose.
No one called or showed up to work on my Jeep at all that day!
Around 4:30 PM, I received a text message from the mechanic that was working on the Jeep.
He inquired, if I had called the office that day. I texted, absolutely first thing in the morning.
I was told you would be here to fix my Jeep. He texted really!
I did not hear from him again until a few hours after. He texted me, it was going to cost me another $300.00 for the hose and labor.
I did not possess an additional $300.00 to fix the Jeep until May 13th.
I have no idea what is going on with the Jeep.
Why it was not inspected before starting the service work on it.
How do I generate the job to be finished on my Jeep on May 13th, as I have no idea what was done to it?
Where did the old steering pump go if a new one was set in?
It is harder for me to steer now than before it being worked on. This leaves me having to let it sit when street sweeping comes through.
As it is nearly impossible for me to turn the steering wheel to move the damn Jeep.
I’m very upset about the whole state of affairs.
I received no paperwork. But gave him a monetary for working on the Jeep.
It was suppose to occupy two hours to complete the job.
I have no idea what new part was ordered wrong and that he had to run and get to replace the wrong part ordered.
I’m writing this now to your company because I have been so extremely upset over your company’s services, I’ve been lose for speech on the unprofessional of this complete situation.
Also, the information listed on the website for my Jeep is not correct. This needs to be corrected. You have the Jeep with not the actual mileage on one description and the other description of the Jeep is not actually correct either. For future checking facts I want this corrected, as I plan to sale it!