Skip the auto shop - Our mechanics make house calls

Q: Uconnect touch screen not working

asked by on

The uconnect touch screen in my truck has a black screen and it is not working. Also not working in my truck are the heated seats, steering wheel, and radio. They do light up, but only for about 2 seconds and then go out. This has happened before - this is not the first time. It is an intermittent occurrence. It seems to stop at 2-day intervals and then start working again. What advice can you give me to fix this?

A: Hello! First of all, this is a very new veh...

Hello! First of all, this is a very new vehicle so it may be under warranty. I would suggest expressing this concern to the dealer because there are already several people complaining of this particular problem.

I am aware that there are updates available for the vehicle as well. Please ensure that your PCM and all software is up to date because out of date software could cause similar issues.

I would also ask the dealership to possibly diagnose your can bus lines. This will send a test signal through many wires and motherboards to ensure they respond correctly. If there are any shorts or open circuits, the can bus line test operation will let you know.

I suspect the problem may lie externally from the aftermarket radio because many owners of this make and model have your concern even with the factory radio.

If the dealer can’t help you out and you decide to get this fixed, consider YourMechanic, as a qualified technician will be able to diagnose the problems with your electrical components and fix it accordingly.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: When starting truck, odometer disappears

Hello. I don’t believe the radio installation would have anything to do with your issue because it did not occur until long after installation. I think the issue likely is with the instrument cluster itself. The instrument cluster should always...

Q: How do I turn on and off the panic alarm?

The panic alarm is a security feature in your car. When the alarm is on, the horn will honk, the park lights will flash, and both the headlights and interior lights will illuminate. To turn on the panic alarm, simply...

Q: Noise when turning the steering wheel.

Hello. Noises when you turn the wheel can be caused by many things. A few common causes are worn steering or suspension components, or as you stated a problem with the power steering pump or system. The steering and suspension...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
Rules of the Road For Iowa Drivers
Driving on the roads requires knowledge of the rules, many of which are based on common sense and courtesy. However, even though you know the rules in...
How to Avoid Back Pain in a Car
If you have back problems, sitting in a car for an extended period of time can be excruciating. Even without back problems, you could experience discomfort and soreness from...