Q: Uconnect touch screen not working

asked by on

The uconnect touch screen in my truck has a black screen and it is not working. Also not working in my truck are the heated seats, steering wheel, and radio. They do light up, but only for about 2 seconds and then go out. This has happened before - this is not the first time. It is an intermittent occurrence. It seems to stop at 2-day intervals and then start working again. What advice can you give me to fix this?

Hello! First of all, this is a very new vehicle so it may be under warranty. I would suggest expressing this concern to the dealer because there are already several people complaining of this particular problem.

I am aware that there are updates available for the vehicle as well. Please ensure that your PCM and all software is up to date because out of date software could cause similar issues.

I would also ask the dealership to possibly diagnose your can bus lines. This will send a test signal through many wires and motherboards to ensure they respond correctly. If there are any shorts or open circuits, the can bus line test operation will let you know.

I suspect the problem may lie externally from the aftermarket radio because many owners of this make and model have your concern even with the factory radio.

If the dealer can’t help you out and you decide to get this fixed, consider YourMechanic, as a qualified technician will be able to diagnose the problems with your electrical components and fix it accordingly.

Was this answer helpful?
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  1. Home
  2. Questions
  3. Uconnect touch screen not working

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: How do I change songs on a CD with the steering wheel controls?

The steering wheel has switches on the back of it so that you can control the sound system without taking your hands off the wheel. To control a CD that you are listening to, you want to use the switches...

Q: Belt not turning.

The system would have to be checked to see if the water pump is seized causing the belt to stop moving. The water pump and the power steering share the same belt. The loss of steering and overheating the engine...

Q: How Does a Heads-Up Display Operate?

In simplest terms the HUD or heads up display works by reflecting light off the windshield to display gauges and other vital driver information in order to reduce or eliminate the need to look away from the road ahead. This...

Related articles

P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...
Rules of the Road For Iowa Drivers
Driving on the roads requires knowledge of the rules, many of which are based on common sense and courtesy. However, even though you know the rules in...
P2428 OBD-II Trouble Code: Exhaust Gas Temperature Too High Bank 1
P2428 code definition A P2428 trouble code signifies that the PCM has detected a problem in the exhaust gas temperature sensor circuit in bank 1, which subsequently contains the number one...