Skip the auto shop - Our mechanics make house calls

Q: Rear windshied shattered, how does this happen?

asked by on

Now let me start by saying that I know, living in an area with a harsh winter, that the weather will be rough on vehicles. I just do not understand how a brand new car can have a window just shatter into a million pieces randomly. That very thing happened to the rear windshield of my 2010 Ford Escape. I only have 66,000 miles on this vehicle and I use a different truck for work. I had it parked outside of the grocery store for an hour or two and when I shut the hatch after putting groceries in, the window exploded! It was awful, driving home in the cold and then picking all of those little glass pieces out of my grocery bags. I just can’t get my mind around it. Is this a normal thing? I’ve never seen it before, that’s for sure!

A: This is absolutely not a normal thing; howe...

This is absolutely not a normal thing; however, it is not a first occurrence for a Ford Escape. In fact, this event has happened enough times that the National Highway Traffic Safety Administration (NHTSA) began an investigation involving 2010-2011 Ford Escapes and Mercury Mariners and their random window explosions. Some cases have resulted in injured motorists. An older recall involving 2002-2003 Explorers and Mountaineers exists for faulty window support hinges and brackets. These parts could come loose due to poor bonding materials resulting in the rear window to shatter. Although the question is related to a 2010 Ford Escape the cause could perhaps be similar. Ford has also released a “Technical Service Bulletin”(#TSB-11-2-9) suggesting that some Escape and Mariner SUVs built on or before 10/15/2010 may experience the rear lift gate glass to shatter if exposed to cold temperatures. In order to prevent this from happening again, keeping the vehicle garaged if possible would prevent the window from getting too cold. If parking the vehicle in a garage is not an option a car cover or tarp might be a good alternative. This would at least prevent the window from being exposed to snow. Also, replacement of the rear window supports and additional bonding materials (if necessary) would rule out the possibility of breakage due to those parts. Finally, keep all receipts related to your repair as a recall may eventually happen to resolve this issue. To stay updated on this issue contact your local Ford dealership or search online for updates over time. Whether or not the service is performed at the Ford dealership or by a certified mechanic through YourMechanic, reimbursement for the repair may be a possibility if a recall takes effect.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Save up to 30%

Get a quote

What others are asking

Q: What kind of oil should I use?

If you have the 2.0-liter EcoBoost engine, you should use SAE 5W-30 or equivalent oil. If you have the 3.5-liter V6 engine, you should use SAE 5W-20 or equivalent oil.

Q: How do the power windows work?

Power windows are wonderful accessories that make rolling a window up or down simple and easy. This is particularly true for the driver’s position, as the driver side switch can control all the windows in the car. Here’s what you...

Q: How do I turn the reverse wiper feature on or off?

When the reverse wiper feature is turned on, the rear window wiper will automatically start operating when you put your shifter in the R position, presuming the front windshield wipers are turned on. You can turn this feature on or...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
Rules of the Road For Iowa Drivers
Driving on the roads requires knowledge of the rules, many of which are based on common sense and courtesy. However, even though you know the rules in...
How to Avoid Back Pain in a Car
If you have back problems, sitting in a car for an extended period of time can be excruciating. Even without back problems, you could experience discomfort and soreness from...