Skip the auto shop - Our mechanics make house calls

Q: Rear windshied shattered, how does this happen?

asked by on

Now let me start by saying that I know, living in an area with a harsh winter, that the weather will be rough on vehicles. I just do not understand how a brand new car can have a window just shatter into a million pieces randomly. That very thing happened to the rear windshield of my 2010 Ford Escape. I only have 66,000 miles on this vehicle and I use a different truck for work. I had it parked outside of the grocery store for an hour or two and when I shut the hatch after putting groceries in, the window exploded! It was awful, driving home in the cold and then picking all of those little glass pieces out of my grocery bags. I just can’t get my mind around it. Is this a normal thing? I’ve never seen it before, that’s for sure!

This is absolutely not a normal thing; however, it is not a first occurrence for a Ford Escape. In fact, this event has happened enough times that the National Highway Traffic Safety Administration (NHTSA) began an investigation involving 2010-2011 Ford Escapes and Mercury Mariners and their random window explosions. Some cases have resulted in injured motorists. An older recall involving 2002-2003 Explorers and Mountaineers exists for faulty window support hinges and brackets. These parts could come loose due to poor bonding materials resulting in the rear window to shatter. Although the question is related to a 2010 Ford Escape the cause could perhaps be similar. Ford has also released a “Technical Service Bulletin”(#TSB-11-2-9) suggesting that some Escape and Mariner SUVs built on or before 10/15/2010 may experience the rear lift gate glass to shatter if exposed to cold temperatures. In order to prevent this from happening again, keeping the vehicle garaged if possible would prevent the window from getting too cold. If parking the vehicle in a garage is not an option a car cover or tarp might be a good alternative. This would at least prevent the window from being exposed to snow. Also, replacement of the rear window supports and additional bonding materials (if necessary) would rule out the possibility of breakage due to those parts. Finally, keep all receipts related to your repair as a recall may eventually happen to resolve this issue. To stay updated on this issue contact your local Ford dealership or search online for updates over time. Whether or not the service is performed at the Ford dealership or by a certified mechanic through YourMechanic, reimbursement for the repair may be a possibility if a recall takes effect.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!
  1. Home
  2. Questions
  3. Rear windshied shattered, how does this happen?

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: 2003 lincoln navigator motor 5.4 does fit in a 2003 ford expedition 4.6?

The hardware and software of the computer (powertrain control module) and transmission control module (TCM) in the Expedition will only work with your present 4.6 L engine. If you change the stock engine to one that is not a catalog...

Q: Window not working

There are a few reasons why the window in your Honda Civic will not roll up or down. The issue may be as simple as a blown fuse, or something as serious as a bad window motor. There may also...

Q: Windshield wipers not working on jeep

Hi there. The wiper linkage attaches to the motor with a ball and socket. Their is a steel ball on the motor, and a plastic bushing that presses over it. When any bushing is worn, it can pop off. The...

Related articles

How Long Does a Heater Control Valve Last?
Keeping the right amount of coolant in a car is essential in keeping the engine at the right temperature. Failing to have the right amount of coolant or even bad elements...
What are the Car Pool Rules in Hawaii?
Hawaii is widely regarded as a land of vacation and relaxation, and as such, its scenic roads and routes are far better known than the state’s freeways. But, as with all...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.