Skip the auto shop - Our mechanics make house calls

Q: New car's transmission failed

asked by on

So we traded our old SUV for a 2015 this past weekend. It had less than 11,000 miles when we drove it off the lot. We had a good time driving it home. My wife took the kids to school, and then headed up a small mountain here a few days ago. About halfway up the mountain, the transmission failed. The engine revved and the vehicle acted like it was shifted into neutral. She had to catch it with the brake before it rolled back into a guardrail. Then had to deal with Ford roadside service. The dealership that sold me the car wanted to fix the car, and then they proceeded to take it down the street to another place because they have no in-house transmission specialist. I got a phone call today stating that the pump inside the transmission failed, and they'll have it fixed by next week. Does this sound right? I am upset. I understand that things break, but this vehicle had so few miles on it, had gone through the multi point inspection, came from a local owner, etc. Should I be concerned about this for the future?

A: That is very few miles to experience a tran...

That is very few miles to experience a transmission failure. However, it’s not likely that this type of thing would have been caught during the multi-point inspection - especially since you said it drove fine right after you bought it. A failed front pump will result in lack of transmission line pressure and a non-functional transmission. So, the repair facility is likely correct in their analysis. If you’d like a second opinion, the team at YourMechanic would be happy to come out and take a look at your vehicle’s shifting issues.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: accidentally added windshield washer to coolant line instead of washer tub, just a little, maybe 1/8 of a gallon.

Hi there. A little window washer fluid will not cause any damage to your engine or the cooling system, in fact it will actually make the system work a little better as the fluid has alcohol in it. Alcohol will...

Q: Over heating and oil light comes on

This light will usually come on when one of two things are happening. Either the motor is in fact low on oil or the oil pressure sending unit is not working properly and may be producing a faulty reading. it...

Q: Coolant leaks out

Hello. I would have this issue addressed immediately since an overheating engine can cause a lot of permanent damage. A cooling system pressure test would need to be done to determine where your leak is coming from. From there, a...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
Rules of the Road For Iowa Drivers
Driving on the roads requires knowledge of the rules, many of which are based on common sense and courtesy. However, even though you know the rules in...
What are the Car Pool Rules in Hawaii?
Hawaii is widely regarded as a land of vacation and relaxation, and as such, its scenic roads and routes are far better known than the state’s freeways. But, as with all...