Q: Hands free not listening for command

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Hello, I have a 2011 CTS Coupe with the premium package. When I press the voice button on the steering wheel and say 'hands free' the system responds with 'hands free' but does not do the usual beep that follows which listens for me to say the next command (Bluetooth) then (pair) and so on. Any help would be greatly appreciated!

My car has 111211 miles.
My car has an automatic transmission.

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