Skip the auto shop - Our mechanics make house calls

Q: Automatic door not opening - 2013 Infiniti FX37

asked by on

I was coming back to the car with bags of groceries and my automatic door in the back wouldn’t open. It was such a pain with all of my heavy bags of food! It usually works when I touch the button on my Intelligent key, but it isn’t working now. Do you have any suggestions? How can I fix this? Thank you.

Hello. If your rear power liftgate is no longer functioning, the first thing I would do is check to make sure that the liftgate power button is activated. The button is located on the instrument panel, and displays a picture of a vehicle with the rear liftgate open. If this switch is turned off, both the opener switch, and the button on the liftgate will not function. If the switch is indeed activated, I would then move onto examining the rear hatch actuator or motor, and the actual switch on the hatch. If either of those are faulty, the liftgate will not operate properly. A thorough inspection of the hatch and those components would be recommended in order to determine what the exact nature of the problem may be.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: New battery; car won't start

Hello. If the car is not starting after a battery replacement then you either have a bad connection at the battery or it is possible that the programming in the computer got corrupted when the voltage was lost. This can...

Q: Why does a chime sound when the engine is off, the key is in the ignition and the driver door is open on a Nissan Altima?

Nissan has built a number of reminders into your Altima. For instance, if the engine is running, the car is in drive and you’re not wearing your seat belt, you’ll hear a chime. You’ll hear a similar chime if the...

Q: I notice that if DSC is ON and I go from a bumpy rough road to a Smooth Straight Road. I hear a "kum" "kum" sound from the rear.

DSC is your car's "Dynamic Stability Control" which is a form of traction control. Your car is equipped with sensors that monitor changes in the ride of the car which detect uneven surfaces or bumps in the road. These signals...

Related articles

P0052 OBD-II Trouble Code: HO2S Heater Control Circuit High (Bank 2 Sensor 1)
P0052 code definition HO2S Heater Control Circuit High (Bank 2 Sensor 1) What the...
How Much Does a Mechanic Make in Vermont?
Automotive technician jobs in Vermont have an average mechanic salary of $37k, with some mechanics earning a salary of $53k.
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.