Skip the auto shop - Our mechanics make house calls

Q: Automatic door not opening - 2013 Infiniti FX37

asked by on

I was coming back to the car with bags of groceries and my automatic door in the back wouldn’t open. It was such a pain with all of my heavy bags of food! It usually works when I touch the button on my Intelligent key, but it isn’t working now. Do you have any suggestions? How can I fix this? Thank you.

Hello. If your rear power liftgate is no longer functioning, the first thing I would do is check to make sure that the liftgate power button is activated. The button is located on the instrument panel, and displays a picture of a vehicle with the rear liftgate open. If this switch is turned off, both the opener switch, and the button on the liftgate will not function. If the switch is indeed activated, I would then move onto examining the rear hatch actuator or motor, and the actual switch on the hatch. If either of those are faulty, the liftgate will not operate properly. A thorough inspection of the hatch and those components would be recommended in order to determine what the exact nature of the problem may be.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Can a 12V tire inflator burn my car electrical system

Yes, it can be dangerous to plug high-current loads into the cigarette lighter! And, yes, this circuit should be fuse protected so that wiring or other components on the power path are not damaged. Not all manufacturers fuse-protect the cigarette...

Q: Key always is getting stuck in the ignition

The ignition key lock cylinder on the 2001 to 2007 Ford Focus is prone to binding and sometimes will not release, causing the key to get stuck. The fix is to replace the ignition key lock cylinder in the steering...

Q: Squeak / Grinding Sound only when moving 2013 Mercedes C250

Hi there - thanks for providing a sound sample! Noises are probably the hardest thing to diagnose, even when you can capture a recording like this. I suspect either the brake pad wear warning tab, or the driveshaft center bearing...

Related articles

How to Avoid Back Pain in a Car
If you have back problems, sitting in a car for an extended period of time can be excruciating. Even without back problems, you could experience discomfort and soreness from...
What are the Car Pool Rules in Hawaii?
Hawaii is widely regarded as a land of vacation and relaxation, and as such, its scenic roads and routes are far better known than the state’s freeways. But, as with all...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.