by Tim from Washington, DC 20016
Charles was great. He arrived on schedule and discussed the situation intelligently. He had the necessary tools and parts. When he tested his repair and found it was not perfect (new gasket leaking, not unusual for a facing that has not been touched in 185,000 miles) he checked to be sure I did not need the truck right away and said he would be back to make it perfect. He returned when he said he would, re-did that aspect of the repair, and could not have been nicer about it. A very professional conscientious guy.