Experienced and very friendly. I told him I wanted to learn to do my own car maintenance, and he was even happy to give me a few pointers about the part that needed replacing. Downside was that he was not able to perform the tire rotation included with my inspection - knocked one star off for that. However, I'd be thrilled to have Augie do work on the Jeep again (and I'm sure it'll need it at some point).
Alejandro is the man! I was initially dreading my appointment as there was a one-hour window, but Alejandro actually arrived prior to our scheduled time--that totally worked out for me. He was also friendly and very thorough.