My car's alternator died one night, and the next day I went on YourMechanic because I figured that it'd be the simplest, cheapest way to fix a car that wouldn't even start. Rocco was in touch with me right after I booked the appointment (at 1030 at night, no less!) so he could make sure he brought the right part to the appointment the next day. There were some slip ups in the supply chain, which weren't at all due to Rocco but meant he wouldn't make it on time, and he let me know about it well in advance and stayed in contact the entire time. When he arrived, he was simply amazing. He answered all my questions, he made sure it was the alternator that was bad before doing any other work, and he was totally fine with me just sitting nearby, observing what he was doing. He finished the job well under book time, documenting things along the way, then did the inspection and calmed my nerves (this is the oldest car I've owned, and I'm not used to driving cars that were made over two decades ago), and even taught my dad something new. Overall, Rocco was probably the best possible introduction to YourMechanic. I feel like I lucked out getting Rocco on my first booking, because he made me a complete supporter of YourMechanic. Thanks to him, I'll be using the site again and recommending it to others, and I'll definitely direct anyone who needs work done to him.