by Lillian from Halethorpe, MD 21227
I think Kwante is exceptional at what he does! One thing I really appreciate and respect is open dialog, clear and accurate information, and details explained when I feel a need to know them, without hesitation. This helps me to understand the what and why something is important. Not everyone wants that, but I do. In particular, with regards to car repair and maintenance. Kwante provided me with exceptional service, patience and everything I needed to understand what was best.
I have had poor past experiences with many in-service, dealer or in-shop mechanics. I find it hard to leave my car, come back a day or more later and basically completely unclear on what was done and I almost always have to return within days or weeks. Not being able to be right there when a mechanic is diagnosing your cars repair and maintenance issues feels frustrating to me. To have this be available when I book a diagnostic or service or both on yourmechanic is great, but its people (mechanics) like Kwante who make that service experience complete and 100% satisfying.
When I am describing an issue, I cannot always go back to the repair bay with a mechanic, someone usually writes down info and sometimes things are missed in translation. I am usually not able to be present for inspections, unless its an open garage. For me, the yourmechanic app and especially Kwantes wonderful demeanor, made my appointment a cost effective, transparent, full services experiences, worth its weight in gold.
I prefer to stand with my mechanic and show him issues in person and being able to see what is done where (staying out of the way of the work of course) is ideal. I truly appreciated Kwantes ability to share and explain without making me feel ignorant or like I didnt need to know. I never had to press for answers or understanding.
Kwante was efficient, courteous, on time and even suggested we move my appointment to a later hour, to allow more time for diagnostic/work if needed. (Because of my possible issues). So that tells me, he thinks ahead.
The inspection was thorough and he took the time to specify a few important things helpful to what I would need to do, and future suggestions.
Kwantes work is top notch!
The problem with brakes, calipers, rotors and confusion on what was actually needed, where, when and how much was resolved. Kwante kept my budget and time needs in mind and because of his recommendations, work ethic and skill, I was able to get back on the road safely, faster and with more peace of mind than I've ever had from dropping off my car at a mechanics shop.
I really, really like being able to see the issue, watch it being fixed and knowing what was done in person. To me, that is priceless.
Thanks Kwante! I will be using yourmechanic again and requesting you for my service needs or concerns in the future and I will recommend to everyone I can!!!