by Alex from Los Angeles, CA 90004
Have to say, Kenneth is everything mechanics need to strive for. He seemed extremely knowledgeable on all things car-related, is on-time and what I found the most important, is that he gave detailed recommendations on what steps to take first. I have an old, high-mileage, Navigator with multiple problems. In the interest of saving money and not just throwing parts at it hoping it'll run fine afterwards, he gave specific recommendations on what test to get first to make sure the internal engine is fine before tackling everything else wrong with the car. He schooled me on some car terminology which was helpful as well.