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I walked into A store with my car run in and I came back ...


I walked into A store with my car run in and I came back out to put it in reverse and it's that going in reverse anymore every other gear or shift works just not the reverse I know that tranny fluid is topped up I don't know anyth...

I walked into A store with my car run in and I came back out to put it in reverse and it's that going in reverse anymore every other gear or shift works just not the reverse I know that tranny fluid is topped up I don't know anything else after just wondering if that pre expections 150 point expect tion includes maybe checking out transmission problems? Mechanic's Assistant: Have you checked the level of your transmission fluid? Is it bright red, or is it dirty? Its still bright red but thats because I just put a coupled courts and their of transmission fluid because it was low Mechanic's Assistant: What is the make/model/year of your transmissions? It's a 2001 Jeep Grand Cherokee at Laredo 4.0 V6 Mechanic's Assistant: Are you fixing your Grand Cherokee yourself? What have you tried so far? I have not tried fixing it myself since it happened only thing I've done on it was a oil change a couple weeks ago this reverse problem just happened last night Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? No thank you that's it

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Automotive Expert
Hello and welcome! My name isCustomerand I can assist you with your question. I am a former master tech and I have worked in this field for 20 years. I specialize this type of problem you are experiencing so I am confident I can assist with this issue. I am sorry you are having this issue and I understand this can be frustrating so I will try my best to help. While we are working on this issue together, please allow up to 30 minutes (or more) between replies as I might be online helping other customers or offline spending time with family. Please understand I can only see what is on this page and what you have already shared with me. I don’t know the all of the vehicle history and I don’t know your mechanical ability, but I will try my best to help. I am going to start by asking some basic questions to get up to caught up to where you are at with this situation so I can assist you in a timely manner. I appreciate your time and patience while we are working together on this issue. My goal is to provide you with a pleasant experience and ensure all of your questions are answered. Please reply back at anytime so I can fully answer or address any questions or concerns you may have. _Please download or save any documents or images I may send you as they will automatically expire after 7 days._ Can I start by getting your first name? Thank you

my 1st name is Daniel
Automotive Expert
Thank you Daniel. If the transmission fluid is clean and full, the next step would be to drop the transmission pan and check/inspect for any excess debris or broken internal parts that may be sitting in pan. If any is found it will indicate an internal transmission issue which will require removal and inspection for further damage. If no debris is found, then it could be a wiring or electrical issue that could be causing the issue that you’re experiencing. Faulty shift solenoid, power supply issue, or transmission sensor or switch that needs replacement. At that point, it may be best to take to a transmission shop for further inspection and a complete diagnoses. If you have not done so already, you could use a scan tool to access the computer on board the vehicle using the data link connector and check for stored codes, pending codes, history and current codes. Sometimes there are codes in the computer system related to the transmission that will not illuminate the check engine light but will assist with the transmission diagnosis and repair you are experiencing. Glad I can help. Please let me know if you have any further questions. Thanks and have a great day!

Thank you , you have a nice dayy also! I'll drop the pan &, check & will get back to you later today
Automotive Expert
Sounds good you are most welcome!

Customer attachment 8/27/2020 6:00:49 PM
Automotive Expert
I am sorry I don't understand the recording.

Was just showing weekday the fluid looked like., also how do I get the frint driver side corner bolt off of the pan?
Automotive Expert
Can you send a picture?

Back passenger bolt i ment

Customer attachment 8/27/2020 6:19:07 PM
Automotive Expert
Can you send a picture?

Customer attachment 8/27/2020 6:21:19 PM

Customer attachment 8/27/2020 6:22:12 PM
Automotive Expert
Your best bet would be to use a 1/4 swivel socket.

Okayy thank you will do that & let you know... thank yoy
Automotive Expert
You're welcome

Customer attachment 8/27/2020 6:26:27 PM
Automotive Expert
YES I see it.

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