Hi, some sort of transmission problem. Just figured I’d l...
Responses
david craig
222 days ago
Hello, my name is \*\*\*\*\* \*\*\*\*\* to just answer! I will be assisting you with all of your vehicle questions today. I’m really sorry that you’re having this issue and I’m going to help you through it, but please understand that I (respectfully) don't know your skill level or tools you have to assist us to diagnose/repair your vehicle. Also, understand that I can't see, smell, hear or touch the vehicle either, so your patience/understanding is appreciated. Please allow me up to 10 minutes to gather schematics and other pertinent information for this issue. I do not know anything about the fees or charge so please if you have any concerns, direct them to customer service. My aim is to give you the best service possible and to help you. If you have any questions or concerns, please don’t hesitate to let me know. I appreciate your patience and will provide responses as soon as possible. Thank you
What's the VIN, Please?
Customer
222 days ago
Good deal just a moment
david craig
222 days ago
ok
david craig
222 days ago
standby while I get you that information.
Customer
222 days ago
Alrighty thanks man
david craig
222 days ago
there's an issue with the overdrive pressure solenoid. please see attachments
Customer
222 days ago
Thank you. Not sure what to do with this information really. My brother says he knows some technicians who just graduated so I suppose I'll have him contact them and send over the info.
david craig
222 days ago
unless you have a scan tool and a transmission line pressure test set there's not much you can do. So a shop is going to be your best bet
Customer
222 days ago
Definitely. Would you recommend any particular shop for this type of service? I live in Surprise, Arizona.
david craig
222 days ago
I'm from Pittsburgh. I would have no idea sir
Customer
222 days ago
Alright well thanks much for those documents! Take care.
david craig
222 days ago
you are very welcome. please stay well.
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