Takes off in 2nd gear and will not shift

Hello, my name is \*\*\*\*\* \*\*\*\*\* to Just Answer! I will be assisting you with your questions today. Give me one moment while I review this.

I’m very sorry that you’re having this issue and together, we will get this figured out. I will need your help too because I can’t see, touch, hear or smell anything that’s going on with your vehicle. We may also require some specialized testing tools in order to assist us in diagnosing the problems due to the complexity of today’s vehicles. JA will offer a phone call to you at an additional fee, it’s your choice. Please be patient with my replies, I reply back in question order received. If I send you an attachment, I will tell you, BUT, you will NOT get it on a phone; you must be on a tablet or PC. Please let me know when you are satisfied with my answers too so we can close out your question. Here’s the sequence of events I follow: Check fluid level and color. Make appropriate repairs. Check shift solenoids with a scan tool in bidirectional mode if applicable. Shift solenoids are inside the transmission and this is the easiest way to check them. Drop pan and inspect for excessive metal shavings inside pan. Check valve body and clutches visually. Hopefully you may not have to go this far, maybe you just were a bit low on fluid. Thanks again and all the best:) Ron

Please feel free to text me back if you need any more help. Thank again and be well:) Ron