Hey my infinite q50 is 2015 has the headlights flashing, ...

Hey my infinite q50 is 2015 has the headlights flashing, the doors are all locked, the key fab won’t open the doors and neither will the key, we are locked out and I’m pretty sure the battery is dead so that’s the issue but what d...

Hey my infinite q50 is 2015 has the headlights flashing, the doors are all locked, the key fab won’t open the doors and neither will the key, we are locked out and I’m pretty sure the battery is dead so that’s the issue but what do we do if we can’t get into the car? Mechanic's Assistant: Have you checked the fuses? Have you checked the bulbs? I can’t Check anything bc I can’t gain access or entry to my car at all not through the hood, the doers, the Trunk.. they are all locked and won’t open Mechanic's Assistant: Are you fixing your Q50 yourself? What have you tried so far? So my car was running fine, the neighbors came Over bc the headlights were flashing, I have tried to open the doors and can’t get into the car key fab won’t open them and the actual key won’t open the doors either? Any ideas? Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? No that’s all I have

Automotive Expert
Hello and thank you for using Just Answer. I am an ASE Certified Technician who will be further assisting you. Sorry to hear you're having issues with your Infiniti. I know it can be frustrating, but let's see what we can do to get you going. Please allow me some time to retrieve information on your vehicle.

Okay thank you!It's just so weird because the headlights starting flashing, the car was just sitting in our driveway and the neighbors told us lights were flashing, we tried to get into the car with the key, with the fab and nothing will allow us to gain entry into my car? The trunk, doors, gas tank, hood are all locked and the key not the fab will open the vehicle.
Automotive Expert
Please show me your type of key.

Customer attachment 2/10/2021 6:01:34 AM
Automotive Expert
Have you tried using the blade in the door handle lock?

Customer attachment 2/10/2021 6:02:12 AM

Physical key will not unlock the door
Automotive Expert
Will it not turn or is there no key slot on the driver door? I own a 2014 Q50 Sport 3.7 Hybrid, but I believe models are the same.

There is a key slot on the driver door. I've inserted the physical key & applied various methods in an attempt to unlock the door so I am able to get inside but, to no avail. The fob seems dead, tho I just replaced the battery within.
Automotive Expert
Unfortunately, if this does not work you will to contact a locksmith that can assist by opening door and checking key fob programming. Its possible he may just need to reset system until you can get it to a factory level shop with proper scan tools to diagnose cause. I suspect the vehicle's battery is at fault if it hasn't been replaced.

Twice now I've replaced the fob battery with new ones. Earlier the fob was working with flawlessly after swapping the batteryOkay... thanksI appreciate your time
Automotive Expert
Wish could be of further assistance, best of luck.

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