by Elizabeth from Silver Spring, MD 20904
Appointment was scheduled for for 5p and I get phone calls and texts at 4p asking if he can come at that time, otherwise he won’t be able to come and will have to reschedule. I work from home and work have a very sensitive job and the interruption was very much not appreciated, especially because the appointment had been booked for days in advance and he contacts me the day of. Of course I’m not able to drop everything and have him come right then, so he tells me he’ll have to reschedule for the next day. Then for the time we reschedule for, he shows up almost an hour late and spends maybe fifteen minutes total at the appointment before leaving. No 50 point inspection, just checks it out and makes a suggestion about what he ‘thinks’ the issue is. I was disappointed to spend $90 for 15 minutes especially after him rescheduling with no explanation and the disrespect to my time. I appreciated him still coming out, but I will not be booking with him again and will strongly reconsider utilizing this service vs taking the risk of going to a regular mechanic amid the pandemic.