by Christina/David from Clayton, MO 63105
Christian contacted me earlier in the day prior to the appointment (it was raining alot) to make sure that he would have a covered place to work on the vehicle (which is our responsibility in the agreement with Your Mechanic). We were all set because we had the van in a the parking garage of our condo. During that conversation I found out that he had an opening in his schedule and would be able to come over earlier if that worked with our schedule. This was great! He called when he arrived so that we could come out and let him into the parking garage. He was very polite and professional at all times. He came prepared with all the appropriate tools and parts needed to complete the repair. He completed the repair in the time estimated on the quote. He even had started to clean up the mess on the window from the duct tape we had in place to hold up the window until it could be repaired.
The only negative thing was that during the repair he needed to have the key in the ignition and the power turned on (without turning over the engine). He noted this and that he had tried to stop and run the engine every so often to keep the battery from going dead. Unfortunately, after he left we went to drive the van and the battery was completely dead. The battery is relatively new, so it is not like it was faulty. Given that he told us that he had been putting a drain on the battery we should have probably tested the battery by turning over the engine before he left. Then he could have given us a jump. Instead we had to call roadside assistance (which is covered by our insurance) for a jump and they were pretty quick considering it was a rainy day. All is well that ends well. Still a much better experience than we have had at most repair shops. I would use Christian again and recommend him to others for a similar repair.