I've been an automotive technician for over 10 years and worked as a heavy wheel and diesel technician for the army. I've also worked for a towing service, Firestone, and an independent shop where I focused on European vehicles. I can repair and maintain almost all makes and models and I strive to get the job done correctly the first time, every time.
On time. Had required test equipment to perform required tests. Knowledgeable. Excellent communication/ interpersonal skills. Able to explain in plain language, no jargon. Thorough, with no wasted time. Was in no hurry to get away. Has a personality, unlike some of the robots I've dealt with on other occasions. Having worked in a people-centric occupation for 30 years, I appreciate his professionalism. Lastly, I appreciate and feel better when a contractor shows up in a clean vehicle, he knows where his tools are without having to root through 3 tool boxes. Cleans his equipment before putting it away. 10 all around. Definitely feel like I got more than expected.
I have a power seat motor problem for my Toyota Camry but i did not found any option in the website so go with the options that I have in the website which is power seat inspection and got an appointment with Luke. he was in time and discussed what actual problem and explained how that works and made an immediate appointment for exact thing that happen to the car added that process to the website and extended the time and he fixed the problem within the time. Luke is nice and friendly.
A+ experience. Luke went above and beyond to help me replace an alternator in my car. The next time I get in a jam I will not hesitate to call again.
Everything went great and the car is fixed. I was glad he showed me the bad part after it was removed and the difference between the new one he was installing. That dispelled any reservations I had about spending the money to make the repair. It was clear that it needed to be done.
Saint Louis, MO
This was my first experience with yourmechanic and with Luke. He arrived on time, and was quiet friendly and informative. I strongly recommend the service and Luke, and will definitely book him again.
Luke was very upfront about what was needed and the process. I liked being able to see what he was working on while he was doing it. It made for a more personal auto experience, which I enjoy because I've had bad experiences in the past with dishonest mechanics.
Luke was on time, friendly, and knowledgeable about my car. His recommendations were great and we intend to follow up again with Luke for other issues concerning my car, and my wife's vehicle issues.
Luke was very timely, communicated with me before arrival and after completion, got the work done quicker than expected. Cleaned up after the repair as well as kept the work site clean throuout. Checked the vehicle and recommended another repair the car needed due to an oil leak. Was very satisfied with the work performed.
This is my very first appointment with YourMechanic and Luke too. He was very friendly, informative and kind enough to provide all the information I have had. He did inspections,explained me and provided recommendations accordingly. He was kind enough to change the work order at the very last moment.
Very professional and courteous. Luke was finished within 1/2 hour. I would recommend Your Mechanic and Luke based on this appointment to fix my ignition coil. If I had taken it into the shop, I would have been without transportation for 2 days and would have wasted time and effort getting it to and from the shop. I am glad I tried them out.
Luke is polite, personable and communicates well. He called before the appointment to inquire about what I think is the problem. He showed up on time, and did a detailed inspection of the car. He explained to me the problem and replaced the clutch master cylinder efficiently. He is very well organized, and have just about every tool you can think of. He even took the time to cover things up for protection, and cleaned up afterwards. He did a wonderful job, and this has to be one of my best experiences to getting my car fixed. I have no problem recommending Luke to anybody that I know. This is my first time using YourMechanic and I am sold. Thanks, Luke, for the job well done.
Luke did a fine job. His inspection and review was thorough. He was very timely. The window motor, which I thought was my issue, was incorrect. Luke found the real problem and returned with proper part and installed in minutes. Thanks Luke
Had a valve gasket cover replaced to fix an oil leak. Super impressed with the "YourMechanic" app and its efficiency, very user friendly. Luke did a great job, he was professional, friendly, and thorough! Thanks, Luke!
Luke arrived on time and was very friendly, knowledgeable and well prepared. He was able to quickly diagnose the issue (different from what I thought) and explain the repair process to me. I definitely plan on working with him the next time I need a repair and would recommend him to anyone.
Luke was wonderful. He was early for the appointment and finished earlier than expected. He was professional and knowledgeable explaining everything in a way that was easy for me to understand. I was very glad I chose Your Mechanic. Thank you, Luke.
Luke called the day before the appointment to confirm the repair work, and called before he was headed my way on the day of the appointment. Since this was the first time my car's worked on by a mechanic in front of my house, I was very interested in seeing how some of the work was done. Luke was very patient in answering my questions and explaining how things work. The repair was well done within the estimated window (even with me being a little chatty). Luke also did a good job keeping the work site clean. Thank you Luke. I'll definitely hire you again for my other auto repair needs.
Luke was ontime, professional, and worked clean. Everything went as described and expected. I would certainly request his services again in the future.
Luke arrived at the exact scheduled time ready to work. He was very knowledgeable and had no problem answering questions and even took the time to educate me on a few aspects of the inner workings of my car. He took his time to address all my issues and concerns with my vehicle and explained in detail exactly what needed to be fixed and why. Received a very fair quote for repairs and looking forward to Luke working on all my vehicles in the future.
Luke was on time, very professional, and very knowledgeable.....we were 100% satisfied with the service. He gave us a detailed report and saved us a lot of money. We have him in our phone as our mechanic if we need one again. Thanks for your service.
He was so nice! He explained everything clearly. He even said that the part I actually needed he tried to bring but was told it was a special order. I would recommend this service.
Luke confirmed appointment. Arrived on time that was scheduled and repaired efficiently. I will recommend him to anybody. Thanks for 5 star service.
Luke is on time and very professional. And give some useful advice for my little car. After oil change my car runs more fluency than before.
Second time having Luke as our mechanic - always goes smoothly and we know he puts in 100%
Very professional and clean. Job well done!
Luke was an excellent mechanic. He was prompt, neat and very informative.
Did a great job! Would definitely recommend for any of your car maintenance needs.
I really wanted to like YourMechanic and Luke, but ended up profoundly disappointed. Luke arrived precisely on time, was extremely pleasant, and fixed the car (replaced the driver side window actuator) in less than the estimated time. However as soon as Luke left, I noticed that the passenger side window would now not open, and that the switch that controlled it on the driver side door was jammed. So I essentially traded one broken window for another. I called Luke who replied that the two problems were unrelated (despite the clear similarities and timing), and only when I pressed the issue did he reluctantly say I could schedule a warranty inspection. I called YourMechanic to do this - but the earliest date available was a week later! I was traveling that weekend so was not available. I still have not been able to arrange a warranty inspection. How these warranty inspections work is that you are charged $70 for the inspection, which is refunded if YourMechanic decides the work was faulty. The repair through YourMechanic cost $192, with possible future charges to come, and after weeks I still have not been able to arrange a warranty inspection (so the window is still broken). Local mechanic shops gave me an estimate of $260; given the convenience and the greater certainty of having the additional repairs covered, that is looking like the better deal. I will update this review when I hear back from YourMechanic regarding the warranty inspection.