by Courtney from Phoenix, AZ 85016
Benji arrived about 15 minutes early, which was a nice surprise. He asked me to describe the car's issues and it was immediately clear that he was an expert and was very experienced with high-end cars and electrical problems. Even though he quickly diagnosed the crux of the problem(s), he still took the time to check and rule out (or in) other potential sources and related system failures. This type of analysis never seems to occur at dealerships--instead, they jump to a conclusion (usually the most expensive) you are stuck with. The problem isn't solved or fully solved or some new problem crops up, and they explain why you now need to get more things done as well even though they supposedly weren't wrong with what they "fixed" first. Benji's approach was nothing like that. He was
straightforward, logical, honest and smart. I also like knowing who is working on my car--which dealerships don't usually do. Instead, they put a "service advisor" buffer (and BS-er) between the car owner and the person actually doing the work--which leads to miscommunication and dissatisfaction. Customers don't need some bogus translator as though the techs can only speak in russian or some obscure language. Benji also showed me some of the read-outs he got as he tested things--which was helpful too. He understood the car's computer system and coding too--which is not simple in an M6.
I would trust Benji with anything from a beloved 20yr old family volvo or pick-up truck to a Bugatti.