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Benji arrived about 15 minutes early, which was a nice surprise. He asked me to describe the car's issues and it was immediately clear that he was an expert and was very experienced with high-end cars and electrical problems. Even though he quickly diagnosed the crux of the problem(s), he still took the time to check and rule out (or in) other potential sources and related system failures. This type of analysis never seems to occur at dealerships--instead, they jump to a conclusion (usually the most expensive) you are stuck with. The problem isn't solved or fully solved or some new problem crops up, and they explain why you now need to get more things done as well even though they supposedly weren't wrong with what they "fixed" first. Benji's approach was nothing like that. He was straightforward, logical, honest and smart. I also like knowing who is working on my car--which dealerships don't usually do. Instead, they put a "service advisor" buffer (and BS-er) between the car owner and the person actually doing the work--which leads to miscommunication and dissatisfaction. Customers don't need some bogus translator as though the techs can only speak in russian or some obscure language. Benji also showed me some of the read-outs he got as he tested things--which was helpful too. He understood the car's computer system and coding too--which is not simple in an M6. I would trust Benji with anything from a beloved 20yr old family volvo or pick-up truck to a Bugatti.
Great guy, and very knowledgeable. Happy to explain everything to me and show me what the issues were.
Matt was great! He was patient and extremely helpful in explaining the issues with my window regulator. A part had been ordered by Your Mechanic and unfortunately twice it wasn’t what we needed to get the job done but Matt offered excellent customer service and made sure that we got exactly the right part and fixed the issue in no time, even though he had to come back three separate times to get it done!! We would use him again anytime!
Matt was awesome! Really great mechanic, knows what his doing. Had him come over and do an inspection and went above and beyond and did his research before coming. Would definitely use him again no doubt!
Joel was great. Everything was handled to completion. I look forward to having Joel address any other auto needs.
Went above and beyond what was required to get the job done, excellent service
Cool guy to work with. Very fast and effective car runs great. Thanks Roberto!
Very friendly and respectful
Jeffrey did an excellent job and my car is running smoothly after replacing my front struts. Thanks Jeffrey!
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thank U Peter for the best service and car repair. My BMW is driving like on a cloud, again thank YOU!!!!!!!!!!!!! appreciate your service Linda H
Peter was a perfect mechanic. He knew exactly what the issue was in my car. thank YOU!!!!!!!!!!!!!!!!
Very knowledgable - thanks Terry!