by Mahfuei from Oak Park, IL 60302
This review MOSTLY applies to MYMECHANIC.COM company rather than the mechanic who worked on my car. I’m guessing he followed his company policy...
After my first appointment I think MYMECHANIC.COM IS FULL of SURPRISES :-( , although they state on their website that there will be no surprises. I had several surprises and mixed feeling about this company.
First of all, do NOT expect your mechanic to knock on your door, or ring your doorbell (You would think that’s a common sense if you are expecting someone). After the mechanic explained it made sense (if someone left their car, but don't live at the actual address) BUT they did NOT mention anything on their website!! However in their email they said to keep your phone with you. I expected someone knock on the door and was away from my phone.
The mechanic did not come on time (was late about 20-30 minutes) said the parts store was not open till 9 am and my appointment was scheduled at 9 am. Luckily I was not planning to go anywhere that morning (can’t go far without my car). So I was ok with that.
They quoted $182.84, but charged me $185.46. I know they are going to say “Well, you didn’t include your VIN # number”. You DON'T really NEED VIN # TO BUY PARTS! When I was requesting a quote online they could have asked about the Trim of the vehicle, and if it had 2 doors or 4 doors. Two extra questions would have solved this problem. Again, on their website they state there are no surprises, no hidden cost, but I was CHARGED MORE.
Another thing I’m not happy about is the mechanic did NOT SAY A WORD ABOUT 2 RECOMMENDATIONS he made!! I only saw it later on report they emailed me. What’s the point of having a mechanic come to your place when he/she does NOT say anything after finding more problems with your vehicle when you are there??? If he said something perhaps I wanted him to show it to me! Now I feel like I need to go to an auto shop so someone can explain/show it to me. That is causing me extra INCONVENIENCE (wasting my time & money) to go to an actual shop. I thought the whole idea of having a mechanic come to you was not to cause any inconvenience & save you some money??? Is this your company policy to notify customers about recommendations after your mechanics leave? If that’s your standard practice at least state on your site so future customers know what to expect.
One more thing surprised me is the fact that the mechanic took photos of my car and VIN# (photos were included in the report I received) – I DID NOT ASK FOR ANY PROOF OF EVIDENCE!!! I was there, I know he replaced that part. Why did he take pictures without my approval? Again, you did NOT mention anything on your site!!
Now mymechanic.com keeps sending me emails telling me my car needs more work done (the above mentioned 2 recommendations) and I find them quite annoying. To be honest I’m not sure if I want to use mymechanic.com in the future, a company that keeps it’s surprises offline. As a customer I'd like to know upfront what to expect. Unfortunately that was not my experience.
Lastly, about the mechanic. He was professional. Answered my question about something else (not his 2 recommendations). He replaced the part and so far I don’t have any problem.