by Catherine from Los Angeles, CA 90036
Kenneth arrived on time and was friendly and professional, with obvious knowledge of cars and an enthusiasm for the task at hand. I had listed the repair as a brake light switch because I wasn't sure what the problem with my taillight was and I didn't see an option for possible bulb replacement. Kenneth quickly diagnosed the problem as a blown bulb and took the necessary steps to replace the bulb with the correct part, restoring the taillight to functioning within minutes. He then performed a detailed check of my car's fluids, filters, and engine and flagged problems that I should address, letting me know they were nonurgent but a good idea to fix. I felt comfortable that he was giving me his expert opinion without trying to be alarmist or upsell. I appreciated Kennth's approach, skill, and friendliness, and I will certainly choose him in the future.