by Jodi from Fort Myers, FL 33966
I scheduled for work to be done to replace my vehicle's serpentine belt, pulley, and tensioner ('cause Firestone said that it needed to be "replace"). When Mario arrived and checked the belt, he was very honest and informed me that the serpentine belt did not need to be replaced. He showed me the serpentine belt and pointed out that it did not have any cracks. It didn't need to be replaced for "preventive maintenance" either.
I appreciate his honesty and the time that he took to show me other issues (that Firestone failed to mention) and explained it.