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Joe arrived on time , took a look at what tools he needed and had the battery exchanged in a short time. Joe was very knowledgeable, professional, customer service was excellent and friendly. After the exchange of the batteries, Joe conducted the number of checks on the car. My wife identified the back window would not go "all the way" without pulling it up. Joe was able to provide an estimate (without the part required) and took action to locate the part. It is indeed great to established a relationship a mobile company who hires experience personnel such as Joe's.