by Ramat from Brentwood, CA 94513
This is my third time using Shaun. I will definitely use him again and I highly recommend him to others. Shaun was set up for an appointment I was told would last about 1.5 hours. However, the appointment lasted about 10 minutes because he was scheduled for a wrong service appointment. Nonetheless, I was charged by "your mechanic" for service not provided. I was able to resolve the issue with the wrong amount charged to my card because Shaun was honest about the service he provided. Shaun is very professional, he is on time, he knows his work very well and he does what he says. Shaun told me that he was going to enter a note in my account about the service he provided and cost. And he did exactly what he told me.
Shaun noted a charge of $71.41 for my Armada windshield wipers blade replacement (driver side front, passenger side front & rear). My card was charged $133.41 by “your mechanic” for windshield wipers and service charge for window inspection. I requested window not winding down repair. I did not request window inspection since I already knew what the problem was prior to my request. Your mechanic charged me $62.00 more than the amount Shaun submitted. At the end, I got my $62.00 back but it took going through their supervisor.
I must say “your mechanic” have a poor telephone customer service. I may not use their service if I ever have to deal with their phone customer service. It took three days and countless phone calls including waiting a long time on the phone to resolve my issue. I talked to more than ten different people on the phone.
I was told to push button #1 on the phone to have someone call me back several times. I was disconnected on the phone with the first person that called me back and he never called after I got disconnected. I had to call back. The 2nd person I spoke to was not helpful, she didn’t listen and was argumentative. I asked to speak to their supervisor. I was told their supervisor was gone for the day and he will call me back the next day.
To cut a long story short, the supervisor called on day #3, he was nice, he said he spoke to Shaun and issued me a refund for the $62.00. Overall, good experience with Shaun and the supervisor. With that said, I did not like the backbreaking fatiguing experience with their telephone customer service.