The back of my car has dropped, what could be wrong?

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The back of my car has dropped, what's wrong with my car?

My car has 136943 miles.
My car has an automatic transmission.

Hi Julissa. Thanks for contacting us today. There are several rear suspension components that could possibly be damaged on your Highlander. I’m not sure if your particular Highlander comes with an air-ride suspension, but if it does, an airbag failure could be the source of the lowered rear end. However, more likely is that a rear spring or strut has broken and would require replacement. Since your suspension needs to be healthy and working correctly for safe, vehicle operation, it’s probably a good idea to have a professional mechanic come to your location to complete an on-site inspection to determine what repairs would be needed.

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