Skip the auto shop - Our mechanics make house calls

Q: Radio/navigation/telephone system freezes

asked by on

A few weeks after purchasing my car, the radio/navigation/telephone system started freezing. The gps, radio, telephone etc. A central touch screen panel on the dashboard controls all of them. Suddenly, the gps will become unresponsive to touch and then can not be used. This is randomly happening, but does keep repeating. It happens after a few miles of driving when it becomes unresponsive to touch and then remains that way until the car is turned off and then started again. This especially happens on hot days. In my research, this has happened to many others who own this make/model and their only solution for a permanent fix has been to replace the navigation system. There is a service bulletin from Toyota T-tt-0336-15 that mentions the problem. I have already been to the dealership ‘3’ times because of this and I keep being told that they can’t ‘reproduce’ the problem and thus want to analyze it further. I showed them multiple videos, but they refused to acknowledge or help. They asked me to contact NHTSA if I have any complaint or keep going through their analysis process. What can I do to get this recognized as a problem and get it repaired? Thanks.

A: Unfortunately, the only way to have this co...

Unfortunately, the only way to have this covered is to leave it at the dealer for an extended time to let them try and verify the problem. The technicians at dealerships will not do any work to a vehicle if they cannot verify the problem. If they did, then it would make them liable if something happened to you or your vehicle related to what they did or did not do. The navigation screen is used by the hybrid system and will have to be verified before any repair can be done. If you would rather not go back to the dealer, a certified technician from YourMechanic can come to your home or office to inspect your electrical system and help you move forward with repairs.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Save up to 30%

Get a quote

What others are asking

Q: How do I scroll through the radio stations?

Scrolling through the radio is very easy. Simply press the Tune soft key, then use the Left/Right buttons to scroll (press the button a second time to stop scrolling), or rotate the Tune knob.

Q: I have used QP gas for 2 years and my car surges when under a load

Hi, thanks for writing in. My guess is that what you refer to as "surging" is actually an engine misfire. A misfire that is most prominent under load typically indicates a problem with the secondary ignition system, such as a...

Q: Water pump

The 5.7 L engine on the 2007 Toyota Tundra has a timing chain, and the 4.7 L engine has a timing belt. If you have the model with a 4.7 L engine, you will want to purchase a timing...

Related articles

How to Renew Your Car Registration in Oklahoma(DELETED)
Having your car registered with the Oklahoma Tax Commission is an important part of driving legally in this state. You will need to do this within 30 days of moving to Oklahoma...
P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...
P2428 OBD-II Trouble Code: Exhaust Gas Temperature Too High Bank 1
P2428 code definition A P2428 trouble code signifies that the PCM has detected a problem in the exhaust gas temperature sensor circuit in bank 1, which subsequently contains the number one...