Skip the auto shop - Our mechanics make house calls

Q: I got a message stating "Starting disabled theft problem" and the car will not start.

asked by on

My car is actually a Cadillac 2010 STS. I washed my car yesterday and when I went to start it wouldn't. I get the message of "Starting disabled theft problem". Could this just be an battery issue?

My car has 93000 miles.
My car has an automatic transmission.

A: Hi there, thanks for writing in about your ...

Hi there, thanks for writing in about your 2011 BMW 335 xDrive. It could be a low voltage situation with the battery. It can also be the key itself or the ignition switch. If you have access to a volt / multi meter, check battery voltage across the positive and negative terminals. If it's below 11V, the battery is weak. Once you eliminate that, try another key if you have one. If you don't get the "starting disabled" message with the second key, then the chip in the first key is faulty and will require a new key. If the problem persists, then the ignition switch / lock cylinder may have to be replaced. If you need further help, a qualified pro from YourMechanic can come to your car's location to diagnose the no start for you.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Save up to 30%

Get a quote

What others are asking

Q: Truck dies over night. Sometimes within a few hours.

There is an electrical short somewhere. The fastest way is to have a specialist diagnose the vehicle and trace the issue. Short of that, start removing one fuse at a time to check. Reinstall each fuse when you come back...

Q: crunching noise from the front end of the car

Noises like these generally come from worn suspension components or ones that may just require some lubrication. Ball joints and control arm bushings are usual causes for this type of noise. Hire an automotive technician experienced in vehicle steering and...

Q: Why does it do this??

All modern cars are equipped with an Evaporative Emission Control (EVAP) system. The EVAP system prevents fuel vapors from the fuel tank from escaping into the atmosphere. The EVAP system collects and temporarily stores the fuel vapors in the charcoal...

Related articles

How to Avoid Back Pain in a Car
If you have back problems, sitting in a car for an extended period of time can be excruciating. Even without back problems, you could experience discomfort and soreness from...
How Much Does a Mechanic Make in Vermont?
Automotive technician jobs in Vermont have an average mechanic salary of $37k, with some mechanics earning a salary of $53k.
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.