Skip the auto shop - Our mechanics make house calls

Q: How can I prove my car dealer's service department broke the CD in my Hyundai Santa Fe?

asked by on

Last week, I brought our car into the Hyundai Dealer's Service Dept. The AC was not cooling air properly on the drivers side (passenger side was fine). They performed some diagnostics... actuators working ok, said heater box needed to be replaced. We plan to get a 2nd opinion, but when we got the car back, the Infinity CD player would not work. It said "Initializing", but would not do anything. The service tech said they were working under the dash doing the air conditioner diagnostics, so told us to bring it back in. He sent us to a audio store, who said that it would need to be replaced. We are sure that something happened to the CD player while it was in the shop, but car dealer is saying we they can't be sure they caused it, and that it could have already been broken, thus they say we need to pay for the repair/replacement. I know the CD player worked before I took it in to the shop for the AC issue, as I used it just prior. Is there a way to prove they caused the issue?

My car has 105000 miles.
My car has an automatic transmission.

A: Hi there. Unfortunately, there is really no...

Hi there. Unfortunately, there is really no way of proving when damage was done to an electrical, accessory component. This happens more often than not when work is being done behind the dashboard or when removing dash components is needed to make the correct repairs. Wish we could help you, but not sure what your best course of action might be. If you don’t want to go the dealer route, consider YourMechanic, as one of our mobile technicians can come to your home or office to diagnose the electrical issue and help you fix it accordingly. Good luck.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Head lamp stays on

Hey there, thanks for writing in about your 2010 Mercedes-Benz R350. Have the control module under the driver's seat checked to see if any water was introduced and has gotten it wet. If it has, then the A/C drain hoses...

Q: How do I scan the radio?

The scan feature helps you discover which radio stations are currently available to you. To use the scan feature, press the Scan button. The radio will then find the next available station, play it for five seconds, and proceed to...

Q: Spark Plug replacement

First of all I know the back three plugs are a pain. Replacing the front three are fine, except they will be more worn by the time you do the back three, which engine may not idle as smooth as...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
What are the Car Pool Rules in Hawaii?
Hawaii is widely regarded as a land of vacation and relaxation, and as such, its scenic roads and routes are far better known than the state’s freeways. But, as with all...