Q: How can I prove my car dealer's service department broke the CD in my Hyundai Santa Fe?

asked by on

Last week, I brought our car into the Hyundai Dealer's Service Dept. The AC was not cooling air properly on the drivers side (passenger side was fine). They performed some diagnostics... actuators working ok, said heater box needed to be replaced. We plan to get a 2nd opinion, but when we got the car back, the Infinity CD player would not work. It said "Initializing", but would not do anything. The service tech said they were working under the dash doing the air conditioner diagnostics, so told us to bring it back in. He sent us to a audio store, who said that it would need to be replaced. We are sure that something happened to the CD player while it was in the shop, but car dealer is saying we they can't be sure they caused it, and that it could have already been broken, thus they say we need to pay for the repair/replacement. I know the CD player worked before I took it in to the shop for the AC issue, as I used it just prior. Is there a way to prove they caused the issue?

My car has 105000 miles.
My car has an automatic transmission.

Hi there. Unfortunately, there is really no way of proving when damage was done to an electrical, accessory component. This happens more often than not when work is being done behind the dashboard or when removing dash components is needed to make the correct repairs. Wish we could help you, but not sure what your best course of action might be. If you don’t want to go the dealer route, consider YourMechanic, as one of our mobile technicians can come to your home or office to diagnose the electrical issue and help you fix it accordingly. Good luck.

Was this answer helpful?
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  1. Home
  2. Questions
  3. How can I prove my car dealer's service department broke the CD in my Hyundai Santa Fe?

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Some time when im driving my truck i hit the smallest bump all my dash lights come on. As if my car cut off but it doesnt.

The instrument cluster electrical connections can become loose or have small amounts of corrosion in the connections to the cluster and other modules. This condition may require disconnecting the cluster and other modules and cleaning connections and adding some approved...

Q: Air conditioning and radio go on and off

When random components start acting weird and turning on when they aren't suppose to is normally caused by an electric short to power. This can happen from looming wires chafe on metal components and connect to other circuits that should...

Q: Car is difficult to start and keep running after adding fuel.

Your car has a small purge valve that controls the venting of fumes from the fuel tank as these fumes build up inside, particularly when you are refueling the car with gas. The EVAP system prevents fuel vapors from the...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
P0052 OBD-II Trouble Code: HO2S Heater Control Circuit High (Bank 2 Sensor 1)
P0052 code definition HO2S Heater Control Circuit High (Bank 2 Sensor 1) What the...
P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...