Skip the auto shop - Our mechanics make house calls

Q: Auto running boards broke, hard to get into the car now

asked by on

When I bought my 2007 Ford Explorer, a big selling point was the running boards which would lower automatically to assist passengers getting into the vehicle. Now I can hear the little motor running, but the boards no longer drop down. This is tolerable for me, but I bring my elderly father to doctor appointments at least twice a month and he cannot get into or out of the vehicle without a step. It is a serious inconvenience in a vehicle with only 54,000 miles on it. How can I fix this cheaply and quickly?

A: The power retractable running board consist...

The power retractable running board consists of a motor, module, and the running board assembly. The module sends power to the motor when you open or close the door. The motor turns the gear to the running board and moves it in or out. The test consists of opening and closing the door to check if the motor comes on and moves the running board. If not, then a computer scan is performed to check for codes and diagnose based on the codes received. Since you say the motor is running, you may have a binding issue with the mechanisms or the motor itself. This can be tested by removing the motor and manually moving the step in and out to make sure it moves smoothly, without binding. If it binds, then it may just need to be cleaned and lubricated, or if damaged, may need to be repaired or replaced.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Car making noise.

The catalytic converter on the exhaust system would need replacement if it is clogged with debris, or broken apart inside, which would also clog the exhaust. I recommend that you have a mechanic, such as one from YourMechanic, come by...

Q: Car didn't start so I got a jump. When it started hearing squealing sound. 2007 Honda Accord

Hello - your symptoms suggest that the alternator is not functioning properly due to a worn or stretched serpentine (aka accessory) belt. This problem could also be caused by a failed serpentine belt tensioner, or failed bearings in the alternator...

Q: Door damage

The first step to dealing with a vehicle that has been involved in an accident is to contact your insurance company. They will be able to assist you with finding a reputable body shop capable of repairing any damaged, such...

Related articles

How to Avoid Back Pain in a Car
If you have back problems, sitting in a car for an extended period of time can be excruciating. Even without back problems, you could experience discomfort and soreness from...
What are the Car Pool Rules in Hawaii?
Hawaii is widely regarded as a land of vacation and relaxation, and as such, its scenic roads and routes are far better known than the state’s freeways. But, as with all...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.