Q: 2012 Honda CRV door key turns freely but does not lock or unlock the door

asked by on

My car battery died and the doors were locked. Since the battery was dead, I couldn't use the fob to unlock the door. There is only one lock on the entire car (the driver's door). When I tried opening the door with the key, the key turns freely both to the left and to the right, but the door will not unlock. I ended up removing the plastic under the bumper and reaching up to spring the hood latch, so now the car has a new battery. The key fob works perfectly and the key works the ignition perfectly. However, the key still will not lock or unlock the door. I took off the door panel and can see that turning the key is moving a cylinder sticking out of the back of the handle, but there is nothing hooked to the cylinder. Is there supposed to be something connecting the back of the key lock to the actuator? Any pictures of what this is supposed to look like inside the door, would be really helpful. Thanks.
My car has an automatic transmission.

An image of the parts involved can be found at this link. A more complete image of the lock and mechanism is available within the Factory Service Manual but I cannot reproduce that image here. Suffice it to say, if nothing is connected to the lock mechanism, obviously that will have to be resolved. You can request door lock service/repair and a certified professional will resolve this at your location. There was a Honda CR-V recall in 2012 that affects your model year and that recall involved the door lock mechanism generally. You can check your VIN number with Honda and see if that recall affects your car. The safety recall began in August 2012. Owners may contact Honda customer service at 1-800-999-1009. If the recall is not relevant to your vehicle, or is not relevant to the present lock malfunction, you can have the lock malfunction repaired if you request door lock service/repair. If you have further questions or concerns, do not hesitate to re-contact YourMechanic because we want you to make the most of your repair dollars and help you to get the best possible results.

Was this answer helpful?
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  1. Home
  2. Questions
  3. 2012 Honda CRV door key turns freely but does not lock or unlock the door

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Hi Chris I have a 2011 mitsubishi galant and I need a radiator with sensor and the the problem is I can't seem to find one and ol

I would recommend looking on Google for this particular part in the shopping section. This will give you access to many aftermarket versions of various parts. It is very likely that you will find it there. You could also try...

Q: difficulty factor replacing thermostat and censor for a 2012 Chrysler 200. do I need to drain the radiator

Hello there, thank you for asking about your 2012 Chrysler 200. As long as you reduce the coolant level below the area you will be working in, you don't have to completely drain the coolant. However, be sure not to...

Q: Not starting in the morning

There are many causes of hard starting, and stalling once started, but illustrative ones are a faulty engine coolant temperature switch (sensor), worn spark plugs, inadequate fuel delivery or pressure (clogged fuel filter), and contaminated or old gasoline. If you...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...
How Much Does a Mechanic Make in Vermont?
Automotive technician jobs in Vermont have an average mechanic salary of $37k, with some mechanics earning a salary of $53k.