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I HAVE ADJUSTED MY PREVIOUS POOR RATING TO A GREAT RATING AND NO I'M NOT UNBALANCED WITH MOOD SWINGS or BI-POLAR, BUT WAS A VERY FRUSTRATED AND ANNOYED CONSUMER THAT WAS AT WITS END AFTER RECEIVING THE WORST CUSTOMER REPAIR SERVICE TO BE HAD! Corey the Mechanic was back on site tonight to finally complete the repair on my Jeep. Although, I have not yet driven it to determine if the stalling or cutting off is no longer an issue - the check engine light was no longer on nor did I hear the rough idling when cranked. Because I sincerely appreciate his openness, honesty and acknowledgement of the chaotic craziness that I endured this past week and his explaining where and how the disconnects and confusion occurred rather than making excuses and passing blame - that says a lot about his character and professionalism and as previously mentioned the fact that he was able to diagnose in 30 minutes what the dealership couldn't in 3 visits - also gives credit to his skills as a mechanic! THEREFORE, MY 360 DEGREE ABOUT FACE ON THE REVIEW WAS NOT DONE LIGHTLY, BUT WITH HEARTFELT CONSIDERATION OF EVERYTHING THAT OCCURRED FROM THE INITIAL DIAGNOSIS ON 11/22 - THE COMPLETED REPAIR TONIGHT 12/1. While I would definitely recommend Corey the Mechanic to family and colleagues - I have some definite feedback on Your Mechanics operating procedures when providing conflicting information to customers, lack of transparency, follow-ups or proactive communication with customers within a timely fashion - they would need to address and improve on these items BEFORE I would recommend them to anyone!
Really appreciated the call when he had to reschedule due to rain. Was able to reschedule for the next day, and got the job done quickly. Full service report and photos afterwards looked good.
Excellent service, very pleased
Did a great job very quickly and didn’t mind me watching.
Kelly showed up in time, tried to see if the problem was minor so it wouldn't have to cost a lot of money, and after ascertaining it was the starter issue, fixed quickly. He was courteous, friendly and checked the vehicle for other issues. He answered most of my questions and was very easy to work with.
On time and awesome! Completed the job well within the allotted estimate.. Neat too - no oil mess at all. Answered all my questions, even laughed at my jokes. Travis pointed out potential next \ problems to be aware of. I will be booking Travis for all my future YourMechanic appointments. I recommend him totally.
Travis was more than on time - he called me and was able to come hours earlier which I had no problem with. And super fast - even though I always have questions, he was knowledgable and answered them all. I am very pleased with the service I get from YourMechanic and Travis in particular. He had my old Jeep Wrangler up and running in no time. I highly recommend Travis and I am glad I picked him for this job. I will seek him out in the future.
Ruy was very professional & quick to diagnose my issue. I was grateful to find that I only had a dead battery rather than anything more serious. He also was thorough in his inspection & flagged some issues that need attention. Overall, I was very happy with Ruys visit.
Was very efficient and open about what he was doing. Very helpful.
Awesome guy. Quick and quality work under crappy conditions
He did a good job
Luke did an amazing job and went far beyond what was requested. He did not mind me helping and walked me through repair options. Will definitely work with him again. Thanks Luke!
David was on time, polite, and kept in communication with me throughout the appointment.