by Tony from Los Angeles, CA 90063
If you're like me and get a little nervous or anxious about talking to a mechanic, then Nazareth is your guy! Started off the conversation like a good friend. Talked about his work history and knowledge of cars, started in his 20s, had his own shop, trained his staff, they moved on to own their own shops... he had great communication skills and was just really pleasant to talk to. Then he talked about my car and his diagnosis. My car broke down on the freeway and was towed to my home, where it sat for the past 6 months due to some financial hardships my wife and I were having. Now, being in a more secure situation financially, we decided to try a mobile mechanic because it worked best for our busy work schedules. I was able to choose an appointment day and time that worked for me, and Nazareth gave me a full breakdown of what needs to be done, what additional work may still need to be done, and his personal recommendations. Everything was explained in full detail, along with a full quote online. It's nice to feel like your not just another customer in the chain. I feel like I will use Nazareth for the repairs because as a field technician myself (Spectrum), being able to speak to someone as another human being and with respect goes a long way. Thanks Nazareth for your diagnosis and I'm looking forward to hearing more from you soon.