Communication was very good and TJ arrived early. He was polite and knowledgeable and took the time to explain everything in detail. He determined the problem and I have set an appointment to have the work done. This process is so very easy and convenient and the prices are comparable to a shop or dealer.
Nicholas gave me a call immediately after the pre-purchase inspection (I was not there for it) and talked me through every single detail of his inspection. While everything looked good on the report, he pointed out some nuances that were not in the official report that would be costly or a potential issue down the line. He did an amazing job of fully explaining what I was dealing with so that I could make an informed purchase decision.