Carlos was great! He was very helpful, he walked me through the whole process, he helped me get a better understanding about the issues with my car and made helpful suggestions. Would definitely recommend!
He was prepared & knowledgeable & besides the requested job, asked about the symptoms & suggested what I might want to consider if this part replacement didn't address the issue. He did extra steps, like cleaning the throttle body, that weren't technically required but reflected a commitment to quality work. He explained well everything I asked about & made some relevant suggestions for next steps in maintenance (not upselling, but things that truly need attention). I will definitely book Toby again (and again).
I've used Benjamin twice for repairs I traditionally would have taken to the dealership. However, I'm totally sold on this service--and equally as important...Benjamin. I feel confident in his knowledge, integrity and quality of work.
Matthew is extremely polite, personable, and a pleasure to deal with. He is both patient and thorough. He had to completely undo the work of another mechanic and locate all problems caused by their poor workmanship. He went above and beyond to ensure my vehicle was fixed completely and correctly. He takes pride in his work and it shows. I will be using Matthew for any and all future car repairs.