Carlos is the best mechanic ever! He's worked on a couple of my cars many times, and had done everything from small things like oil and filter changes to tune ups, brake jobs and diagnostics. He is honest, helpful, and knows a lot about cars. Anytime I need anything done on any vehicle now or in the future, I'm requesting Carlos.
He was prepared & knowledgeable & besides the requested job, asked about the symptoms & suggested what I might want to consider if this part replacement didn't address the issue. He did extra steps, like cleaning the throttle body, that weren't technically required but reflected a commitment to quality work. He explained well everything I asked about & made some relevant suggestions for next steps in maintenance (not upselling, but things that truly need attention). I will definitely book Toby again (and again).
My experience with Benjamin is worthy of recognition and acknowledgement for his courtesy, his in depth knowledge of the product and his ability to quickly diagnose the mechanical issues that I was experiencing with my vehicle. He quickly pinpointed the root cause of the symptoms and provided a thorough, yet understandable explanation. He patiently answered all of my questions and provided his expertise and insight into all of the scenarios that I presented. He maintained a great deal of integrity during the initial diagnosis. Benjamin simply told me the truth, but in such a way that I felt that he was able to relate to me as an individual and where I am with my car. His counsel truly made the entire experience worthwhile. I would gladly recommend him to another consumer.
Mr. Birkinbine arrived early, very professional and did everything to ensure my vehicle was put together and complete. I appreciate his work and dedication to customer service. I definitely would do business again. Thank you so much.