He was polite and informative. We were just surprised that he didn't have a tool that he could have come back with on another day to fix the problem. We thought there might be a central location where these mechanics could check out necessary tools to reprogram certain vehicle troubles...i.e. lock cylinder/ignition switch.
Andrew was extremely helpful even though there was nothing that could be done to save my car since a piston had shot out of the engine. He even offered to fix another car we had on the lot instead since he couldn't fix mine. Would definitely hire him again