Rusty fixed what another company had messed up on my truck last year. He was quick and very professional. I love the convenience of having my car worked on at my house. Nobody is trying to hide anything by "not allowing you in the service department area". I don't need a loaner car, Im at home with my own things so Im comfortable. Best of all, I don't waste any time driving to a garage, getting a car, driving back to get my car and paying outrageous prices while still not having things fixed. Rusty is a great asset to the company.