by Natalie from Hampton, VA 23666
Todd was fantastic. His overall assessment of the car was thorough, but there were some things I wanted him to pay special attention to that were specific to reported concerns with the mfg. This is where he earned my respect and appreciation. First, he was 100% up front with what he knows and doesn't know regarding the questions I asked him to look into. Big plus right there! He gave an in-depth feedback on what he learned - both from his inspection, and from searching online - big thanks! He was also upfront about his automotive expertise, where I learned he's a real pro. I'm not a car person, and my hearing leaves a lot to be desired lol, but I was easily able to follow and understand him. His honesty, expertise, thoroughness, and the ease I had in talking with him made this a great experience with Todd and Your Mechanic. I'd recommend him again in a heartbeat. Cars is his passion, and customer service comes naturally to him. Thank you so much, Todd!!