Skip the auto shop - Our mechanics make house calls
  1. Home
  2. Articles
  3. How to Use Identifix for Car Repair

How to Use Identifix for Car Repair

How to Use Identifix for Car Repair - main image

Identifix is a comprehensive automotive repair website designed for technicians and repair specialists in order to help facilitate faster, more efficient repairs. The company has been in business since 1987 and they offer a three-fold approach to assisting subscribers in finding answers to tough repair problems and reducing unbillable time. Automotive technician jobs can sometimes be straightforward, but for those that involve tough challenges, Identifix can help direct you and your mechanics to a quicker, easier repair.

Direct-Hit

This aspect of the Identifix service works by giving subscribers access to an expansive online repair database. Automotive repair shop owners and dealerships can pay a subscription fee, and in return are able to search vehicle-specific information in the database of more than 1,000,000 shortcut tests and confirmed fixes. These car repair solutions are culled from verified fixes spanning all the way back to the company’s inception in 1987. Auto mechanic training can prepare you for a wide variety of repair jobs, but when a job turns out to be particularly complex, drawing on the decades of experience offered by dozens of other mechanics can be invaluable.

In addition to access to a multitude of diagnostics, the website also gives you access to service and repair information created by the original equipment manufacturer. This includes links to relevant documents such as wiring diagrams. You also have the option of using keywords in order to locate the diagnostic, service, and repair information you need on almost any vehicle. These documents and resources are especially helpful if you have new mechanics fresh out of automotive mechanic training – they can consult the combined expertise of thousands of other master mechanics, which saves you time, money, and resources on training issues.

The Identifix Repair Hotline

The company also offers a live repair hotline, which is perfect if you prefer to speak with a live person when you encounter a puzzling auto mechanic job. The hotline is manned by OE trained, ASE Master, L1 Carline Specialists, and features sliding scale pricing which goes down with each call you need to make for the same issue (according to the company, most issues are resolved on the first call). The rate for the first call is $39, the second call for the same issue is $17.50, the third is $9, and the fourth and any additional calls are free.

The hotline specialists are divided into five teams:

  • Ford
  • GM
  • Chrysler
  • European
  • Asian

The advantage of the Identifix repair hotline is that getting an expert second opinion can cut your diagnosis time short, saving valuable billable hours and allowing you to accept automotive technician jobs that you might otherwise turn down. It’s important to note that Identifix repair hotline specialists cannot provide support for damaged, modified, chopped, or recovered vehicles.

Direct-Shop

The Direct-Shop Shop Management System is the third facet of the Identifix service, allowing shop owners to conveniently connect with vendors, access customer information, track inventory, and order parts. In addition, shop owners enjoy corporate-level accounting functionality, whether you have one or multiple locations. The core features of the Direct-Shop Shop Management System are:

  • Streamlined Customer Check-In
  • Easy Shop Inventory Searches
  • Parts Ordering
  • Quick Service Packages and Quote Creation
  • One-Click Access to Factory-Recommended Routine Maintenance, Inventory, and Sales and Productivity Reports
  • End-of-Day Checkout Systems

Direct-Hit and Direct-Shop subscriptions are available to automotive repair shops and dealerships, at monthly or yearly rates. The repair hotline is charged at a per call rate, regardless of whether you have a subscription to the other Identifix services. In order to sign up for the auto repair database or shop management system, you need to fill out a request for information on the company’s website.

If you’re attending automotive technician school, you may have complimentary access to Direct-Hit through your educational institution, so be sure to check with your school to see if the online database is available to you.

The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
Icon-warranty_badge-02

Skip the repair shop, our top-rated mechanics come to you.

At your home or office

Choose from 600+ repair, maintenance & diagnostic services. Our top-rated mechanics bring all parts & tools to your location.

Fair & transparent pricing

See labor & parts costs upfront, so you can book with confidence.

12-month, 12,000-mile warranty

Our services are backed by a 12-month, 12,000-mile warranty for your peace of mind.

Get A Quote

Need Help With Your Car?

Our certified mobile mechanics make house calls in over 2,000 U.S. cities. Fast, free online quotes for your car repair.

GET A QUOTE

More related articles

P3427 OBD-II Trouble Code: Cylinder 4 Deactivation/Intake Valve Control Circuit Low
What the P3427 code means When starting, and when the vehicle is operating under heavy weight, the engine will operate in V8 mode. But when driving conditions are light, the engine...
P0359 OBD-II Trouble Code: Ignition Coil I Primary/Secondary Circuit Malfunction
P0359 code definition The P0359 code indicates that a fault has been detected in one of the vehicle’s ignition coils, generally the number 9 coil. This code can also be associated...
How to Get Chevrolet Dealership Certified
Chevrolet car dealerships offer automotive technician jobs to mechanics who are certified through the many training programs available.

Related questions

Q: Sagging headliner coming off the ceiling, looks awful

The headliner is a piece of material with a foam backing which is glued to the roof of the interior. The glue used by Volkswagen to adhere the headliner does not hold up very well, causing the material and foam...

Q: Whats the Best way to fix or replace radiator support?

Hello, thank you for writing in. You will have to decide if the amount of work is worth it vs purchasing a new support. We recommend that you remove the mount to bend it back. To do so will require...

Q: Replacing a Cat 1

There are two catalytic converters on the Expedition, one for each "bank" of the engine. Converter 1, corresponding to Bank No. 1 of the engine (passenger side of vehicle) has quite a bit of pipe integral with the converter and...