How to Use Identifix for Car Repair | YourMechanic Advice

How to Use Identifix for Car Repair

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Identifix is a comprehensive automotive repair website designed for technicians and repair specialists in order to help facilitate faster, more efficient repairs. The company has been in business since 1987 and they offer a three-fold approach to assisting subscribers in finding answers to tough repair problems and reducing unbillable time. Automotive technician jobs can sometimes be straightforward, but for those that involve tough challenges, Identifix can help direct you and your mechanics to a quicker, easier repair.

Direct-Hit

This aspect of the Identifix service works by giving subscribers access to an expansive online repair database. Automotive repair shop owners and dealerships can pay a subscription fee, and in return are able to search vehicle-specific information in the database of more than 1,000,000 shortcut tests and confirmed fixes. These car repair solutions are culled from verified fixes spanning all the way back to the company’s inception in 1987. Auto mechanic training can prepare you for a wide variety of repair jobs, but when a job turns out to be particularly complex, drawing on the decades of experience offered by dozens of other mechanics can be invaluable.

In addition to access to a multitude of diagnostics, the website also gives you access to service and repair information created by the original equipment manufacturer. This includes links to relevant documents such as wiring diagrams. You also have the option of using keywords in order to locate the diagnostic, service, and repair information you need on almost any vehicle. These documents and resources are especially helpful if you have new mechanics fresh out of automotive mechanic training – they can consult the combined expertise of thousands of other master mechanics, which saves you time, money, and resources on training issues.

The Identifix Repair Hotline

The company also offers a live repair hotline, which is perfect if you prefer to speak with a live person when you encounter a puzzling auto mechanic job. The hotline is manned by OE trained, ASE Master, L1 Carline Specialists, and features sliding scale pricing which goes down with each call you need to make for the same issue (according to the company, most issues are resolved on the first call). The rate for the first call is $39, the second call for the same issue is $17.50, the third is $9, and the fourth and any additional calls are free.

The hotline specialists are divided into five teams:

  • Ford
  • GM
  • Chrysler
  • European
  • Asian

The advantage of the Identifix repair hotline is that getting an expert second opinion can cut your diagnosis time short, saving valuable billable hours and allowing you to accept automotive technician jobs that you might otherwise turn down. It’s important to note that Identifix repair hotline specialists cannot provide support for damaged, modified, chopped, or recovered vehicles.

Direct-Shop

The Direct-Shop Shop Management System is the third facet of the Identifix service, allowing shop owners to conveniently connect with vendors, access customer information, track inventory, and order parts. In addition, shop owners enjoy corporate-level accounting functionality, whether you have one or multiple locations. The core features of the Direct-Shop Shop Management System are:

  • Streamlined Customer Check-In
  • Easy Shop Inventory Searches
  • Parts Ordering
  • Quick Service Packages and Quote Creation
  • One-Click Access to Factory-Recommended Routine Maintenance, Inventory, and Sales and Productivity Reports
  • End-of-Day Checkout Systems

Direct-Hit and Direct-Shop subscriptions are available to automotive repair shops and dealerships, at monthly or yearly rates. The repair hotline is charged at a per call rate, regardless of whether you have a subscription to the other Identifix services. In order to sign up for the auto repair database or shop management system, you need to fill out a request for information on the company’s website.

If you’re attending automotive technician school, you may have complimentary access to Direct-Hit through your educational institution, so be sure to check with your school to see if the online database is available to you.


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Number of Reviews

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Rating Summary
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11,573
343
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Carlos

27 years of experience
319 reviews
Carlos
27 years of experience
Kia Optima - Brake Pads Replacement (Rear) - Riverside, California
Second time Carlos has come to my place and hooked it up. First to diagnose and replace a starter then break pads, both done fast and perfect. Easy work for Carlos.
Toyota RAV4 - Brake Pads Replacement (Front) - Garden Grove, California
Carlos was awesome! Not only is he an expert, he's fair, honest, and goes above and beyond. I would hire him again, no question. Thanks, Carlos!

Gustavo

16 years of experience
139 reviews
Gustavo
16 years of experience
Ford F-150 - Brake Pads Replacement (Front, Rear) - New Braunfels, Texas
Very friendly and explains things if you are interested. I will continue to work with Gustavo any time I need auto work done - this is my second time out for a different car and will book him for my third car. Already have recommended Gus to my friends.
Nissan Altima - Brake Pads Replacement (Front, Rear) - San Antonio, Texas
An amazing mechanic very hard working and fast. Very helpful with suggestions and comments on better maintenance of my car.

Robert

21 years of experience
62 reviews
Robert
21 years of experience
Dodge Challenger - Brake Pads Replacement (Front) - Fort Worth, Texas
On time, professional, very knowledgeable on vehicles and maintenance issues. Robert took the time to show the condition of parts and explain what did or did not need to be replaced or repaired. He is the best kind of mechanic and not someone who would scam a customer into more costly repairs. I had requested a brake pad replacement and Robert showed me that 3 of the 4 pads were in good condition and would not need replacing and even checked the rear pads for condition. I would highly recommend Robert because he is very ethical in his treatment of customers and because he is also a Veteran! GW

Roberto

8 years of experience
29 reviews
Roberto
8 years of experience
Land Rover Discovery Sport - Brake Pads Replacement (Front, Rear) - Scottsdale, Arizona
Roberto was very professional and courteous and did a great job on my brake replacement. I would recommend him for all services!

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