How to Use Identifix for Car Repair

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Identifix is a comprehensive automotive repair website designed for technicians and repair specialists in order to help facilitate faster, more efficient repairs. The company has been in business since 1987 and they offer a three-fold approach to assisting subscribers in finding answers to tough repair problems and reducing unbillable time. Automotive technician jobs can sometimes be straightforward, but for those that involve tough challenges, Identifix can help direct you and your mechanics to a quicker, easier repair.

Direct-Hit

This aspect of the Identifix service works by giving subscribers access to an expansive online repair database. Automotive repair shop owners and dealerships can pay a subscription fee, and in return are able to search vehicle-specific information in the database of more than 1,000,000 shortcut tests and confirmed fixes. These car repair solutions are culled from verified fixes spanning all the way back to the company’s inception in 1987. Auto mechanic training can prepare you for a wide variety of repair jobs, but when a job turns out to be particularly complex, drawing on the decades of experience offered by dozens of other mechanics can be invaluable.

In addition to access to a multitude of diagnostics, the website also gives you access to service and repair information created by the original equipment manufacturer. This includes links to relevant documents such as wiring diagrams. You also have the option of using keywords in order to locate the diagnostic, service, and repair information you need on almost any vehicle. These documents and resources are especially helpful if you have new mechanics fresh out of automotive mechanic training – they can consult the combined expertise of thousands of other master mechanics, which saves you time, money, and resources on training issues.

The Identifix Repair Hotline

The company also offers a live repair hotline, which is perfect if you prefer to speak with a live person when you encounter a puzzling auto mechanic job. The hotline is manned by OE trained, ASE Master, L1 Carline Specialists, and features sliding scale pricing which goes down with each call you need to make for the same issue (according to the company, most issues are resolved on the first call). The rate for the first call is $39, the second call for the same issue is $17.50, the third is $9, and the fourth and any additional calls are free.

The hotline specialists are divided into five teams:

  • Ford
  • GM
  • Chrysler
  • European
  • Asian

The advantage of the Identifix repair hotline is that getting an expert second opinion can cut your diagnosis time short, saving valuable billable hours and allowing you to accept automotive technician jobs that you might otherwise turn down. It’s important to note that Identifix repair hotline specialists cannot provide support for damaged, modified, chopped, or recovered vehicles.

Direct-Shop

The Direct-Shop Shop Management System is the third facet of the Identifix service, allowing shop owners to conveniently connect with vendors, access customer information, track inventory, and order parts. In addition, shop owners enjoy corporate-level accounting functionality, whether you have one or multiple locations. The core features of the Direct-Shop Shop Management System are:

  • Streamlined Customer Check-In
  • Easy Shop Inventory Searches
  • Parts Ordering
  • Quick Service Packages and Quote Creation
  • One-Click Access to Factory-Recommended Routine Maintenance, Inventory, and Sales and Productivity Reports
  • End-of-Day Checkout Systems

Direct-Hit and Direct-Shop subscriptions are available to automotive repair shops and dealerships, at monthly or yearly rates. The repair hotline is charged at a per call rate, regardless of whether you have a subscription to the other Identifix services. In order to sign up for the auto repair database or shop management system, you need to fill out a request for information on the company’s website.

If you’re attending automotive technician school, you may have complimentary access to Direct-Hit through your educational institution, so be sure to check with your school to see if the online database is available to you.


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YourMechanic Brake Pad Replacement Service

Average Rating

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Number of Reviews

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Rating Summary
10,490
331
68
33
85
10,490
331
68
33
85

Richard

15 years of experience
60 reviews
Richard
15 years of experience
Ford F-150 - Brake Pads Replacement (Front, Rear) - Fremont, California
Excellent communicator, walked me through the fixes and even gave me an idea of what might be next on the fix list.
Dodge Grand Caravan - Brake Pads Replacement (Front, Rear) - Union City, California
quickly diagnosed the problem but knew it would take longer than appt time to fix. since we had appt the next day for brakes he rearranged his schedule to do it all together the next day. very knowledgeable, friendly, and professional.

Tung

14 years of experience
285 reviews
Tung
14 years of experience
Hyundai Elantra - Brake Pads Replacement (Rear) - Mableton, Georgia
Very detailed and customer service oriented. Did an amazing job fixing my back brakes and even set-up a schedule of future appointments for my car!
Ram 1500 - Brake Pads Replacement (Front) - Marietta, Georgia
Tung showed up on time and was very friendly. Changed my brake pads in about 30 minutes and gave me recommendations on when to change the rear pads. Will ask for him by name next time.

Horus

9 years of experience
103 reviews
Horus
9 years of experience
Land Rover Range Rover - Brake Pads Replacement (Front, Rear) - San Antonio, Texas
Horace worked on my Land Rover today. Showed up on time and was professional and courteous. Replaced front and rear break pads. Great job!

Juan

11 years of experience
37 reviews
Juan
11 years of experience
Dodge Avenger - Brake Pads Replacement (Front) - Mountain House, California
Was very thorough in explaining the condition of the car and how the repairs will impact it’s service.

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