Q: While riding over a hump, there is a sound from the shock absorber 2017 Jeep Grand Cherokee

asked by on January 30, 2017

While riding over a hump, there is a sound from the front shock absorber. It sounds like its loose or something. When I took it to the dealers, they said they corrected it and it was better but still the sound is there only lesser. When I showed them again and they said that its like that for all jeeps. I feel very uncomfortable hearing it and have not enjoyed the ride since the day i bought it new. Unfortunately they asked me to ride a new jeep out of their stock and had similar noise. Now I am due for the 10000 km service. Let me know how to go about this and what test should I do or Let me know the reality so that I can be terms with it and enjoy the ride
My car has an automatic transmission.

Hello - shock absorber noises, both front and rear, is a fairly common complaint among Jeep owners, and for a few years now. Whether it is "normal" or acceptable is a subjective question, but if there is any fluid leaking from the shock, or loose steering motion attributed to the shock, that is not acceptable. Since you’re still under warranty, it is worth having a discussion with Jeep Customer Service, even if other, new 2017 models seem to have the same noise/feel.

The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

What others are asking

There is no Check Engine Light on but the car is making a lot of noise - it still runs ok

Hello - there are many things in the engine compartment which can cause unsettling noises: accessory belt idler pulley bearing failure, timing chain guide, tensioner or idler wear, valve timing cam actuators, as well as more traditional noises like worn...

More brake noise than there should be, low mileage

The brakes squeaking can be caused by the brakes overheating either from a caliper issue or glazed rotors and pads. When it comes to doing brake repairs, a brake job consisting of rotors and brake pads can only be part...

Conversion kits and price on 2011 jeep grand cherokee. From air to coil suspension

Unfortunately, we don't provide mechanical services on aftermarket upgrades or offer technical advise on those installations. I would recommend contacting a Jeep suspension specialist shop to online owner forum to receive the info you're requesting.

I was driving down the road just fine all of a sudden my battery light came on for a second then all of my lights came on and then

Hello. Obviously, there's an electrical issue. To rule out the simple and obvious possibilities have the battery load tested at a major, reputable battery store (this is a common test; they have the tester) to be sure the battery doesn't...

When ESC is on brake, drags and makes grinding noise. Started doing it with it off too.

Hello. It sounds like your ABS brakes are kicking in for no reason. This can happen if the tone ring that the sensor reads is broken or filled with debris. I would recommend having all four of your wheel speed...

Crunching / cracking sound when turning sharp right at low speeds

The noise is most likely an outer axle joint. The joint that makes the noise when turning right will be the right or passenger side axle. If it was turning left and the noise happens then the noise would be...

99 jeep grand Cherokee radiator leak

Hi there. A slow and progressive-expanding leak as you've described is typically an indication of a damaged radiator seal to a minor split on the radiator hose. If the radiator has not yet been replaced on the Jeep or not...

Noise in the front end while turning the steering wheel

This is a common sound when the ball joints begin to wear out. As the ball joints are subjected to various loads and pressure depending on the weight of the vehicle and force/torque of each turn, this squeaking may vary...

My blower motor is bad, should i replace the resistor also?

Hello. We do suggest that you replace the resistor at the same time. It may not be critical, but this will keep the system more uniform. The issue may even be related to the resistor. If you know that it...

Related articles

A Buyer’s Guide to the 2012 Jeep Grand Cherokee
Though Though the Jeep Grand Cherokee is not a new model, it got a complete redesign in 2011, and the 2012 Jeep Grand Cherokee saw even more improvements. While other SUV manufacturers have sat on their laurels, Jeep has done...
Symptoms of a Bad or Failing Shock Absorber
Common signs include vibrations while driving, swerving or nose diving when braking, longer stopping time, uneven tire wear, and leaking fluid.
2005 Jeep Wrangler vs. 2005 Chevrolet Blazer: Which One Should I Buy?
Sport SUVs are a class all of their own; these vehicles are meant for a fun drive through the woods and across the trail – but not necessarily to Grandma’s house! Think instead about going through the creek and through...