Q: Screen on the dash goes black randomly

asked by on

I have had the menu screen in my 2014 GMC Terrain go blank about 5 times now and I am starting to wonder what the issue is. The first time it happened I thought the screen broke. Now I am wondering what exactly is going wrong. Is this an electrical problem? Is the software screwed up? Battery issue? I don’t know where to start. This is a new car too, only 18k on the clock.

I hate to be the stereotypical dealer mechanic, but the issue may be “normal.” According to the GMC bulletin PIC6106, the display screen may reset during high load situations. This is considered normal and will most commonly happen during a long navigation route or when rerouting and can also be affected by bluetooth streaming or when a USB or Bluetooth device is syncing. There is no fix for it, just something unique to that system and does not indicate any other issues.

Was this answer helpful?
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  1. Home
  2. Questions
  3. Screen on the dash goes black randomly

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: If the air is too cold, motor knocks on startup

As strange as it may sound, the oil filter that was used during one of your oil changes may be the root cause. GMC Technical Service Bulletin (TSB) 10-06-01-003C has detailed technical information showing that some non ACDelco oil filters...

Q: How do I use the audio system with a navigation system?

If you have an Accord with an in-dash navigation system, there’s good news. Most of your audio system functionality still comes from the standard buttons on the interface. However, there are some things you can only do by using the...

Q: Every time I put my key into the ignition lights flicker, radio comes on, and check engine light comes on.

Hi there. There is an issue with the ignition switch when you are turning the key. The tumbler may have worn contacts within the switch causing the lights to flicker and the radio to come on when it is turned...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...
How to Avoid Back Pain in a Car
If you have back problems, sitting in a car for an extended period of time can be excruciating. Even without back problems, you could experience discomfort and soreness from...