Q: My car was recalled last year for power steering failure and it was fixed.

asked by on

This past week the power steering actually went out. I called and called but I keep getting different answers. What is my best options as far as letting Ford repair the car? One person mentioned I have to pay, another said it's not the same problem even though the issues match the recall. If the first repair didn't help what are the chances that the 2nd will?

My car has 120000 miles.
My car has an automatic transmission.

This is a vehicle safety issue. You can contact Ford Motor Company, at their main customer service number, and also contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. You can file a complaint with NHTSA which can be input on-line at the subject website or conveyed by phone to the NHTSA Safety Hotline.


The recalled Ford vehicles had electric power steering assist systems that may shut down as a result of a steering motor sensor fault. During the investigation leading up to the recall, it was determined that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor could lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving. The recall covered approximately 393,623 vehicles built from September 2010 through February 2012, including yours of course. The repair consisted of updating the PSCM software to prevent a loss of steering assist while driving. The revised software provides audible and visual warnings to the driver. However, if one or more of the following DTCs (diagnostic trouble codes) were stored when the car was presented by the customer to the dealership, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer was to replace the entire EPAS system.


If the present failure you are experiencing is due to the SAME issue (the TECHNICAL faults described in the just preceding paragraph) you should discuss the matter in high detail with Ford because Ford may very well make good on the presently required repair or they may at least make some concession to help you out with the repair cost (e.g., meet you halfway, so to speak). If the failure is completely unrelated to the technical issue(s) documented in the recall, Ford will "probably" argue that it is not a recall or warranty issue and thus you are stuck with the cost of the repair. Consequently, your initial focus should be on understanding and confirming EXACTLY what the cause of the present failure is because if the present failure is the same technical failure documented in the recall, you will have a stronger case to make to get it fixed, yet again, under the recall. In all events, you should notify NHTSA inasmuch as the matter involves a system, affecting safety, that was under recall. They will be very interested to hear from you.


If you desire that the fault with the steering be diagnosed (and perhaps repaired if Ford refuses to do it) by a certified Mechanic, dispatched by YourMechanic right to your location, please request an electrical diagnostic - electronic power steering and the responding certified mechanic will get this resolved for you. If you have further questions or concerns, do not hesitate to re-contact YourMechanic as we are always here to help you.

Was this answer helpful?
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  1. Home
  2. Questions
  3. My car was recalled last year for power steering failure and it was fixed.

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Q: Car makes grinding noise

Have an experienced technician with an automotive stethoscope inspect the vehicle. Some noises can be difficult to diagnose and the stethoscope will lead the tech to the root of the problem. The cooling fan can break and make noise as...

Q: Q: EPS light came on

There is a problem with the logic which turns on the EPS dash light for your Forte, which is addressed with Kia Technical Service Bulletin TSB-10044130-2564. Check with your Kia dealer service center for this software update per this TSB....

Q: I had a warning message in my 2013 Ford Fusion that the power steering assist failed. I have power steering capability now. Is it safe to drive?

Some 2013 Ford Fusion models are part of a safety recall involving loss of steering assist. Contact your dealer with the Vehicle Identification Number (VIN) or check your VIN number on safercar.gov to verify if this recall applies to your...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
P0052 OBD-II Trouble Code: HO2S Heater Control Circuit High (Bank 2 Sensor 1)
P0052 code definition HO2S Heater Control Circuit High (Bank 2 Sensor 1) What the...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.