Car will not start and suspect a communication probelm be...

Hello and welcome! My name isCustomerand I can assist you with your question. I am a former master tech and I have worked in this field for 20 years. I specialize this type of problem you are experiencing so I am confident I can assist with this issue. I am sorry you are having this issue and I understand this can be frustrating so I will try my best to help. While we are working on this issue together, please allow up to 30 minutes (or more) between replies as I might be online helping other customers or offline spending time with family. Please understand I can only see what is on this page and what you have already shared with me. Please keep in mind, I don’t know the history of the vehicle and I don’t know your mechanical ability, however, I will try my best to help. The phone call prompts are automatic and are coming from the web site, not from me. If you would like to speak on the phone, please request a phone call on your end and I will call you right away. I am going to start by asking some basic questions to get up to caught up to where you are at with this situation so I can assist you in a timely manner. I appreciate your time and patience while we are working together on this issue. My goal is to provide you with a pleasant experience and ensure all of your questions are answered. Please reply back at anytime so I can fully answer or address any questions or concerns you may have. _Please download or save any documents or images I may send you as they will automatically expire after 7 days._ The definition for this code you are getting is "Lost Communication With Vehicle Immobilizer Control Module". I suppose the immobilizer control module could be faulty causing this code. However if you suspect there's a bus communication issue you may want to check the bus circuit first. A typical CAN bus signal uses two wires, CAN high and CAN low. CAN low starts at about 2.3 volts and will be pulled down to ground for communication. CAN high starts at about 2.7 volts and will be pulled up to 5 volts for communication. The two signals should mirror each other during communication. As one gets pulled down in voltage, the other should go up in voltage. These vehicles are known for problems with the sunroof drains getting pinched near the a-pillars. (Verify that the drains are working properly so the water damage problem does not return). Another area that has been a problem is at the control modules near the firewall in the engine compartment. Be sure to check for water damage. CAN problems are usually diagnosed by removing the most likely module that is causing the problem and checking the CAN bus signal at that module. You may wanna start by disconnecting one module at a time to see if communication resumes if you're having any sort of communication issues with your scan tool. The last module to be disconnected that allows the communication circuit to resume to normal would likely be and the root cause of any communication issues you're having (including code U0167). It has been a pleasure working with you so far. Keep in mind this is a “starting point”. We can always continue as needed at a later date or at any time. Feel free to run some tests and reply back for further assistance as needed. My goal is to provide you with excellent service. If you have follow-up questions on this same topic, please use the reply box below. To start a new conversation with me on a new topic, you can [request me here](//www.justanswer.com/car/expert-amedee/). Glad I can help. Please let me know if you have any further questions. Thanks and have a great night!