Q: 2 yrs old and needs a tranny???

asked by on January 23, 2017

I bought the vehicle new. The transmission has failed. Should I ask for a new car? Should I make sure the new transmission is not rebuilt? Isn't this situation ridiculous for the year and mileage of the vehicle?

My car has 27000 miles.
My car has an automatic transmission.

While it not a common thing to have a low mileage transmission failure, it does sometimes happen. It may not necessarily be that the transmission failed as a unit, but a specific part may have failed and the factory recommendations are not to pull the transmission apart to replace it, but simply replace the entire transmission as a unit. Ask your service department whether the transmission is rebuilt or new but even if it is rebuilt, it is a factory rebuilt unit and not from a local transmission shop. Whenever a part - any part - is replaced under warranty, the defective part is returned to the factory. The powertrain warranty is 5 years or 60,000 miles, whichever comes first. The warranty will remain in place whether the transmission is new or rebuilt. NOTE: The warranty does not start over on the transmission no matter if it’s new or rebuilt. The powertrain warranty still expires at that 5 year or 60,000 mile point. Something that may be worth a try is to contact Subaru customer service. Explain that you are uncomfortable that the transmission had to be replaced at such low mileage. Maybe they will offer you a warranty extension. MAYBE.

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