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William at YourMechanic


(128 Reviews)
20 years


by Kris from Naples, FL 34117

This is the 2nd time he has been out to work on my Trucks. Unfortunately this time William was not able to solve my dilemma. However he sat with me at the Computer and showed me how many others are having the same problems and how many of them are solving them. However, he also showed me that in most cases these "created remedies" would most certainly be a reason for any car warranty to become void. He told me what I needed and also that I did not need to go to the Dealer where I bought the truck. The warranty is with Dodge/Chrysler, not the dealer. So I can go to the Dodge dealer here in Naples (a much much closer location). He was honest, straight forward and right to the point, making no beans about the best solution. I am disappointed of course, but also now know more than before he came. I will gladly have him work on my truck(s) in the future. Kris King


by Roy from Naples, FL 34117

William was very accommodating in his visit and work. He was ALL of the six (6) performance E’s. Efficient, Effective, Energetic, Endearing, Excited, Excellent. I would have to add a couple but they don’t fit in that “E” thing above and that would be informative! I had something planned and he was quick to set me straight! First Time = Great Experience A++++ Roy

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Answers to common Ram questions

Headlights go out randomly, will come back on after
Answered by Derek
As silly as it sounds, the issue is most likely caused by an intermittent failure in your Totally Integrated Power Module (TIPM). Of course it’s important to have the circuit and connections checked, but the TIPM is the most common...
Tie rod broke, scared to drive truck now
Answered by Derek
The failure was most likely caused by water intrusion. Dodge has released customer satisfaction letter L04 that outlines the issue that you have experienced. The letter states that vehicles shipped to cold weather climates allow water ingression; thus causing wear...
Heater stopped working, where’s the problem?
Answered by Derek
The best solution for this issue is to replace your Heater, Vent and A/C (HVAC) housing. A little explanation is needed here. Inside that housing are several doors that direct airflow, either through the heater core or evaporator, as well...
Truck stalls out when driving
Answered by Derek
Stalling issues can be not only dangerous but nerve racking, as they can be often hard to predict. There are many possible causes, and to help the technicians narrow down the cause, it is recommended to track the time, temperature...

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