I booked Robert about an hour and half ahead of time to go see a car I wanted to buy. I wasn't there but Robert made sure to call me to find out who to coordinate with once he got there. He asked about my main concerns first. He was very professional and courteous. He did a very thorough pre-purchase inspection and could elaborate on all the issues I brought up and tested even the convenience items like the sunroof which I didn't think to check in the winter (almost spring). He takes thorough voice notes which are helpful to reference. He called me right after the inspection to discuss all issues and even could throw his two cents in there about how much the car may be worth considering the fixes required. He's honest and won't encourage you to buy a car that needs a lot of work unless it's for a good price. Robert was extremely helpful in my car buying process.