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Jeffrey was on time, very knowledgeable, courteous and was helpful in explaining all my concerns. Would definitely recommend Jeffrey and Your Mechanics for future service. I researched the price for this service and i found Your Mechanic was fair in the parts cost and labor charge. With this said, and the mechanic coming to my home, i consider this a win win situation and was a plus for me. I"M very satisfied with the entire process. Thanks :-)
Conducted himself professionally and asked all the right questions and did needed checks
Did a great job in great time, definitely recommend to others.
Professional, polite, great customer service
Polite professional informative
Paul was excellent! He arrived on time, was very professional, and fixed the problem with my car.
DON'T LEAVE THE MECHANIC ALONE! NO MATTER WHICH MECHANIC YOU'RE ASSIGNED. This is a tough one because I am sure that Travis is a great mechanic, but it's the practices of the organization that I have a problem with. I specifically requested brake pads to be done. I knew that my rotors could be turned and would not need to be totally changed out until the next time my brakes needed changing. Travis arrived on time and according to my husband he was very courteous. My husband walked away and Travis proceeded to do the work. When the work was done it turns out that Travis changed my rotors and my breaks and he never reached out to me (or my husband) to state that he would be changing the rotors. It would seem to me that although my job stated pads only, he brought rotors with him and had every intention of putting rotors on causing my bill to be $90 more than I expected. I reached out the to company and it would appear that they have a very stern position on battling with the customer when they know that they're wrong. It took 3 phones calls and me standing my ground for them to offer at least 50% of the increased amount back, and instead of them taking it from their pocket they took it from Travis, and on top of it, my brakes still had/has a squealing sound when I stop. I would imagine that this should go away with new pads and rotors. If you decide to use this company DO NOT leave the mechanic alone. I recommend that you stand there and watch them. I'm very disappointed with the company.
Travis was GREAT and very informative ! Quick and easy install of my brake pads.
Chris contacted me at our appointment time to let me know he was getting the parts & was on his way. He was knowledgeable, friendly, and efficient. He answered all my questions and showed me the old part that was replaced. I would absolutely recommend him & plan to utilize his services again! On a separate note, customer service had added on an additional anticipated part, which Chris told me was not needed in this circumstance & he was returning. (All parts that may be required are brought to the job.) When I inquired about the charge he went above & beyond the normal process by contacting his team lead to immediately process this refund so I wouldn’t have to wait until after the weekend/Monday. His refund request was followed up on by Jennifer in corporate within 20 minutes who was kind and efficient in rectifying this. Again, I recommend Chris for his knowledge, efficiency & customer service. I needed a local (non-chain) mechanic & I have found one.
Chris was very professional and did a super job!! very happy and will request him the next time I need a mechanic!!
He was friendly, professional, and outstanding in everyway! He patiently answered all the questions that I had and complete the job in a timely manner. Thank you.
Finished quickly and car runs great now thank you!
Friendly and explained well what was going on.