by BILL from Chapel Hill, NC 27516
Denny showed up exactly on time and did a thoroughly professional job. Replacing shock absorbers is a pretty simple exercise, but on a 22-year-old vehicle the bolts can become frozen, and they break off if you twist them too hard. Then you have a serious problem, because the bolts are very difficult to replace. Denny knew exactly what to do, patiently coaxing the bolts off with penetrating oil, heat, and a steady, sensitive hand on the breaker bar. He did a great job, and I hope to use Denny again in the future.