The yellow car with a yellow padlock is showing on my das...


The yellow car with a yellow padlock is showing on my dash Mechanic's Assistant: How long has this been going on? Just today the truck starts but won't stay running Mechanic's Assistant: What is the make/model/yea...

The yellow car with a yellow padlock is showing on my dash Mechanic's Assistant: How long has this been going on? Just today the truck starts but won't stay running Mechanic's Assistant: What is the make/model/year of your car? 2017 Chevy silverado 3500 Duramax Mechanic's Assistant: Are you fixing your Silverado 3500 yourself? What have you tried so far? IT IS SO COLD HERE. We have called 3 different dealerships and have gotten 3 different answers. Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? Just about the symbol, and it starts but won't stay running

Automotive Expert
Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Ok
Automotive Expert
Thank you for your reply and that information as this does help me better understand the situation. I’m sorry to hear you are having this problem. I know this can be frustrating. Please give me one moment to type out some info for you. I’ll be right back! A live optional phone call will be automatically offered by JustAnswer, you can accept or if you decide to decline we can continue with text until you feel the live call would be better suited to you. I will try to help you on this here The yellow car with a yellow padlock is the security system has been triggered on when it does the truck will start and dies after few secs, this can be caused from a low battery, low key fob battery, or other switches in the security system since it is very cold, did the battery die on it and you had to recharge or replace it and this happened? it the original batteries from 2017? key fob battery checked? **Please Let Me Know** **Thank You** **Chad Farhat** **ASE Certified Technician**

We put 2 new batteries in it in December. No I won't pay $26. To talk on phone. Is this just a scam?
Automotive Expert
This is not a scam try resetting the below procedure Master Reset 1-Disconnect Both Battery Cables ,Positive & Negative . 2- Touch Cables With Each Other For 60 Secs ( this will take any residual power in the Harness to Reset the Vehicle Modules ) 3- Wait 30 min 4- Close all doors and trunk 5- Reconnect Battery Positive First 6- Use The Key in The Driver Side Door Lock Cylinder to Lock it & Unlock,IF You have only a Key Fob ,use it to lock and unlock 7- Enter vehicle and Start it . if that does not work you need a Dealer scanner to read fault codes in the security system there is no fuse or relay to bypass system,it needs to be repaired unfortunatley
Automotive Expert
Please Read Below How to Get Back in touch with Me You Can Always Come Back to this Conversation and Ask Me any Follow up Question you May have on this Issue (You can Copy this Link Page & Paste it in your Browser when Ready and it will Open up our Conversation Again) or there should be a Tab on your Screen to Add me As Your Favorite Expert I'm Online Daily from 7 Am Till Late Eastern Time Zone Thank You?Chad Farhat?ASE Certified Technician

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