Mark communicates well and is very personable. He replaced the rear brake pads and rotors on my cx5. I found him very knowledgable about doing the little things that distinguishes a professional installation. Very pleased and would definitely pick him again.
He was patient with providing information in a manner that is understandable to someone who is not a mechanic. He iwas polite and seemed to be very fair with his recommendations for the work to be done.
Jim was great but the truck broke down the very next day from the same problem and they are making me pay again to fix the very same thing. I used brand new parts and that is how they get out of any liability. I thought this was a great service but not anymore. The woman on the phone very obviously did not care. I think this is a great idea, but YOURMECHANIC.com needs work big time.